Rachel Farrow
Snellville,GA
Summary
Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in Wide Orbit and familiar with media sales, wide orbit connect, OSI, and reptool kit. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals.
Overview
7
7
years of professional experience
Work History
Account Coordinator
Estrella Media
07.2019 - Current
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Escalated issues to appropriate channels as necessary.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Prepared, filed and retrieved sales-related documents such as contracts.
- Pulling and maintaining preemption reports
- Pulling post logs and maintaining contracts to a certain percentage.
Pharmacy Technician
CVS Pharmacy
03.2016 - 05.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
Brookwood High School
Snellville, GA05.2009
Skills
- Customer Service
- Write Reports
- Client Rapport-Building
- Complex Project Delivery
- Customer Service Management
- Client Meetings
- Microsoft FrontPage
- Social Media Platforms
- Office Supplies and Inventory
- Prioritizing Effectively
- Media Placement
- Inquiry Requests
- Coordinate Schedules
- Business Correspondence
- Order Management
- Database Maintenance
- Administration and Operations
- Quality Control
- Microsoft Office
- Recordkeeping Requirements
- Account Supervision
- Staff Training
- Research and Analysis
- Clerical Support
- Leadership and Change Management
- Account Management
- Account Compliance Reviews
- Special Requests
- Training and Development
- Meeting Coordination and Support
- Account Coordination
- Troubleshooting and Problem Resolution
- Insurance Authorizations
Accomplishments
- Collaborated with team of 3 in the switching to wide orbit from OSI.
- Training Coordinators and Account Executives in the new system.
- Mays Employee of the Month.
Timeline
Account Coordinator
Estrella Media
07.2019 - Current
Pharmacy Technician
CVS Pharmacy
03.2016 - 05.2018
High School Diploma -
Brookwood High School
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