Chenel Martin
Smyrna,GA
Summary
Detail-oriented Account Coordinator excelling in project management and team collaboration. Known for exceptional communication skills and proactive relationship-building, ensuring seamless execution of strategies that align with client expectations and business objectives.
Overview
5
5
years of professional experience
Work History
Account Coordinator
CSE Brands
06.2023 - Current
- Coordinated communication between clients and internal teams to ensure project alignment and satisfaction.
- Managed project timelines and deliverables, ensuring adherence to client expectations and deadlines.
- Developed detailed reports on account performance, providing insights for strategic decision-making.
- Assisted in the execution of marketing campaigns, contributing to increased brand visibility and engagement.
- Fostered relationships with clients through regular updates and proactive problem-solving efforts.
- Collaborated with cross-functional teams to support product launches and promotional initiatives effectively.
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Developed and maintained strong relationships with clients, becoming trusted advisor for their account needs.
Cricket Wireless Campus Brand Ambassador
Cricket Wireless
08.2021 - 05.2023
- Collaborated with student organizations to organize events and increase engagement.
- Managed social media accounts, creating content that boosted follower engagement.
- Built relationships with local businesses for partnership opportunities and sponsorships.
- Analyzed feedback from events to improve future marketing initiatives and outreach efforts.
- Attracted potential customers with engaging and informative product presentations at campus events.
Education
Bachelor of Science - Business Administration
Alcorn State University
Lorman, MS05-2023
Skills
- Customer service
- Account management
- Order management
- Troubleshooting and problem resolution
- Campaign execution
- Account oversight
- Research expertise
- Microsoft office
- Phone and email etiquette
- Business administration
- Customer service management
- Team leadership
Timeline
Account Coordinator
CSE Brands
06.2023 - Current
Cricket Wireless Campus Brand Ambassador
Cricket Wireless
08.2021 - 05.2023
Bachelor of Science - Business Administration
Alcorn State University