Jaime Alvarez-Chavez
Long Beach,United States
Summary
With over a decade of customer service excellence at Jongewaard's Bake N Broil, I've honed my bilingual communication and leadership skills, adeptly managing high-pressure situations and fostering significant customer satisfaction. My adaptability and problem-solving prowess have consistently enhanced dining experiences, showcasing my commitment to operational excellence and team collaboration.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Jongewaard's Bake N Broil
12.2020 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Answered customers' questions, recommended items, and recorded order information.
Host
Jongewaard's Bake N Broil
09.2016 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Lead Busser
Jongewaard's Bake N Broil
02.2015 - Current
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers' concerns swiftly to maintain the flow of service within the establishment.
Bakery Assistant
Jongewaard's Bake N Broil
02.2015 - Current
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products
- Operated commercial kitchen equipment and tools.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Dishwasher
Jongewaard's Bake N Broil
09.2014 - Current
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Bachelor of Science - Finance
California State University - Long Beach
Long Beach, CA06.2026
Associate of Science - Business
Long Beach City College
Long Beach, CA06.2023
High School Diploma -
Jordan High School
Long Beach, CA06.2017
Skills
- Leadership
- Bilingual
- Team worker
- 10 years of customer service experience
- Effective time management
- Excellent people skills
- Active problem solver
- Good communication
- Adaptability
- Flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Waiter
Jongewaard's Bake N Broil
12.2020 - Current
Host
Jongewaard's Bake N Broil
09.2016 - Current
Lead Busser
Jongewaard's Bake N Broil
02.2015 - Current
Bakery Assistant
Jongewaard's Bake N Broil
02.2015 - Current
Dishwasher
Jongewaard's Bake N Broil
09.2014 - Current
Bachelor of Science - Finance
California State University - Long Beach
Associate of Science - Business
Long Beach City College
High School Diploma -
Jordan High School
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