Jaime Army
Tolland,CT
Summary
Seasoned Mortgage Loan Officer Assistant with comprehensive knowledge in loan processing, underwriting, application reviews, and customer service. Strong skills include meticulous documentation, effective communication and multitasking abilities. Demonstrated success in supporting loan officers by handling administrative tasks efficiently, ensuring smooth operations and heightened client satisfaction.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Officer Assistant
U.S. Bank
Remote, CT
04.2018 - Current
- Managed loan pipeline with 25+ active applications across agency conventional, portfolio, FHA, CHFA, VA, and private wealth loans.
- Reviewed credit, income, and assets before files were sent to underwriting.
- Supported assigned mortgage loan originators with administrative tasks through application submission into mortgage operations.
- Contacted borrowers to collect required documents and answered loan status questions while assisting operations partners with loan requests.
- Used marketing tools to help grow assigned mortgage loan originator book of business.
Mortgage Processor (Safe) 4
Wells Fargo Home Mortgage
West Hartford, CT
10.2016 - 01.2018
- Reviewed and processed home loan mortgage purchases and refinances for conventional, jumbo, and combined first and second mortgages, maintaining accuracy and compliance with regulatory standards.
- Communicated with customers and counterparties to collect required information and documentation, supporting complete applications and stronger customer satisfaction.
- Ordered credit reports, appraisals, and title work for clients, checking completeness and accuracy before submission to underwriter for review.
- Managed pipeline of 35+ loans, prioritized tasks to meet expected closing dates, and consistently met performance metrics.
TAM Coordinator/FLMA Case Manager
MetLife
Bloomfield, CT
06.2016 - 10.2016
- Determined entitlement and advised clients on available time and eligibility, facilitating informed decision-making
- Conducted intake of FMLA/STD claims, verified eligibility, and managed client files to ensure compliance and accuracy
- Reviewed claims for approval or denial based on eligibility criteria, communicated outcomes to clients, and provided guidance on next steps
Underwriter-Home Equity
Bank of America
Farmington, CT
01.2015 - 06.2016
- Reviewed and approved or declined clients' home equity requests through comprehensive evaluation of income, assets, credit, appraisal, and title
- Contacted clients to resolve red flags or questions, ensuring thorough and accurate file reviews
- Met or exceeded monthly goals while meeting all required quality metrics
Home Service Specialist II (Processor)-Home Equity
Bank of America
Farmington, CT
07.2014 - 01.2015
- Produced error-free loans while consistently meeting monthly goals
- Processed complex files while ensuring high-quality customer service
- Excelled as a Home Service Specialist I and met all the requirements to be promoted to a Home Service Specialist II
Home Service Specialist I (Processor)-Home Equity
Bank of America
Farmington, CT
10.2013 - 07.2014
- Transitioned to home equity, processing files for various home equity products to ensure timely approvals
- Reviewed loan, asset/income, collateral, and credit documents efficiently in high-volume, fast-paced environment
- Reviewed loan accounts for payment status, escrow, and billing issues.
- Explained home loan options, repayment terms, and servicing policies.
- Facilitated resolution of mortgage servicing questions for homeowners.
Home Service Specialist I (Processor)-First Mortgage
Bank of America
Farmington, CT
12.2012 - 10.2013
- Collected and processed documents for home refinancing, facilitating timely approvals
- Resolved issues related to missing information, appraisals, and title, ensuring smooth processing
- Ensured high production levels while delivering quality files
Education
Associates Degree - General Studies
Asnuntuck Community College
Enfield, CT06-2007
Skills
- Client communication
- Microsoft Office Suite
- Office administration
- Remote work coordination
- Loan pipeline management
- Mortgage processing
- Loan origination support
- Mortgage document review
- Loan file assembly
- Credit analysis
- Underwriting conditions and guidelines
- Attention to detail
- Time management
- Problem solving
Timeline
Mortgage Loan Officer Assistant
U.S. Bank
04.2018 - Current
Mortgage Processor (Safe) 4
Wells Fargo Home Mortgage
10.2016 - 01.2018
TAM Coordinator/FLMA Case Manager
MetLife
06.2016 - 10.2016
Underwriter-Home Equity
Bank of America
01.2015 - 06.2016
Home Service Specialist II (Processor)-Home Equity
Bank of America
07.2014 - 01.2015
Home Service Specialist I (Processor)-Home Equity
Bank of America
10.2013 - 07.2014
Home Service Specialist I (Processor)-First Mortgage
Bank of America
12.2012 - 10.2013
Associates Degree - General Studies
Asnuntuck Community College