Jaime Avila
Houston,Texas
Summary
Experienced and reliable Field Service Technician with 18+ years of expertise in telecommunications, satellite, and customer service roles. Proven ability to install, troubleshoot, and support a wide range of technologies including fiber optics; copper cabling, IPTV, and satellite systems. A strong communicator and team player with leadership experience, technical training, and a commitment to safety and customer satisfaction. Bilingual in English and Spanish.
Professional wire technician with comprehensive experience in managing and maintaining facilities. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in troubleshooting, repairs, and preventative maintenance with consistent track record of enhancing operational efficiency. Known for effective communication, problem-solving abilities, and commitment to safety standards.
Overview
19
19
years of professional experience
Work History
Wire Technician
AT&T
Houston, TX
01.2011 - Current
- Specialized in troubleshooting and completing over 11,000 job assignments related to fiber and copper installations and repairs.
- 10 years of experience promoting collaborative discussions during meetings and maintained detailed records to support union initiatives and enhance teamwork.
- Supported onboarding processes for new employees to promote successful integration and adherence to company standards.
- Led initiatives as an active member of safety culture champions, facilitating weekly hydration call Zoom meetings. Drove employee engagement in safety education and awareness, resulting in a new record of four months without motor vehicle accidents or personal injuries. Maintained up-to-date knowledge of industry advancements such as ExpertQuest that has led to successfully achieved a Fiber Pro batch.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
Field Services Technician IV
DISH Network
Houston, TX
01.2007 - 01.2011
- Executed installation, troubleshooting, and maintenance of satellite systems to ensure optimal performance and reliable service. Managed up to 50 field service jobs per month while maintaining a 100% completion and customer follow-up rate in compliance with company performance standards. Resolved technical issues promptly, ensuring enhanced service reliability.
- Ensured safety compliance by rigorously following established protocols and guidelines.
- Conducted thorough troubleshooting and diagnosis to restore equipment functionality.
- Conducted in-depth training sessions on standard operating procedures aimed at ensuring consistency and compliance among technicians.
- Provided timely and expert assistance to resolve various technical issues, contributing to improved customer satisfaction.
Education
Associate of Science -
ITT Technical Institute
Houston, TXSkills
- Leadership Management: Mentoring, supervising, or directing projects
- Adaptability Flexibility: Ability to pivot and thrive in changing environments
- Communication: Written, verbal, and presentation skills
- Problem-Solving Critical Thinking: Tackling complex challenges
- Collaboration Teamwork: Working effectively with others
- Time Management Organization: Prioritizing tasks effectively
Timeline
Wire Technician
AT&T
01.2011 - Current
Field Services Technician IV
DISH Network
01.2007 - 01.2011
Associate of Science -
ITT Technical Institute
Trainning Course
AT&T Field Operations Pathfinder Academy.