Jaime Aviles
Winter Springs,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Manager
Rentokil
Sanford, FL
01.2021 - Current
- Within 6 months, increased the customer retention from under 70% to over 80%
- Within 3 months, reduced the Materials and Supplies budget from over 18% to 13.5%
- Manage daily operations of specialists with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout the territory visiting with clients, assisting specialists and partnering closely with the sales team on business development
Lawn Specialist / Chemical Manager
Rentokil
Sanford, FL
01.2020 - 01.2021
- Develops business, educating customers on the value and necessity of products and services.
- Efficiently managing construction staff to meet aggressive project timelines.
- Ensures customer retention by diagnosing and treating insects, diseases, fungus, and cultural issues associated with lawn and ornamentals
- Troubleshoots customer concerns thoroughly with urgency and excellence.
- Maximizes the effectiveness of lawn technicians by ensuring correct chemicals are distributed and providing expertise on chemical utilization.
- Partners with all lawn specialists by distributing various lawn and ornamental products.
Superintendent /Project Manager
Unified Flooring Solutions
Orlando, FL
05.2019 - 11.2019
- Coordination of upcoming projects between supervisor and crew
- Efficiently managing construction staff to meet aggressive project timelines.
- Late night/weekend work to meet customers timeline
- Review building prints, pricing, and build detailed final budget to assure accuracy in line item detail.
- Manage and oversee thefull project life cycle.
- Manage logistics, delivery of materials to projects.
- Developed proposals for current and prospective customers
Flooring Project Manager
Cubix, Inc.
Orlando, FL
03.2017 - 05.2019
- Work with floor plan programs such as Autodesk: Design Review with limited exposure to CAD.
- Achieved the yearly goal of 1 million in job sales.
- Evaluate client needs and propose services throughout a project life cycle, and proactively as a long-term client partner
- Review scope with designated estimating team to flag issues and opportunities
- Review building prints, pricing and build detailed final budget to assure accuracy in line item detail.
- Submit complete proposal packages to clients including pricing, lead times, layout drawings, clarifications, deposit terms, etc.
Account Manager
Cubix, Inc.
Orlando, FL
10.2015 - 03.2017
- Review weekly scheduled services and set appointments to walk before and/or after services.
- Walk jobs to ensure quality and determine additional opportunities to serve clients
- Meet with current clients to address needs or bring recommended solutions.
- Cultivated relationships with large government entities to ensure continued business.
- Work with floor plan programs such as Autodesk: Design Review with limited exposure to CAD
Education
B.S - Engineering Technology, Specializing, Project Management
Seminole State College
EMT-B & Fire Standards I & II - General Studies
Seminole State College of Florida
Sanford, FL06.2013
Skills
- Business Development Training
- High Performing Teams Relationship Management
- Excellent Customer Service Microsoft Office
- Appointment Management Project Management
- Construction work management SMART Goals
- Guest Relations
- P&L Responsibility
- Basic CAD knowledge
Google workspace
2021- Present
Timeline
Operations Manager
Rentokil
01.2021 - Current
Lawn Specialist / Chemical Manager
Rentokil
01.2020 - 01.2021
Superintendent /Project Manager
Unified Flooring Solutions
05.2019 - 11.2019
Flooring Project Manager
Cubix, Inc.
03.2017 - 05.2019
Account Manager
Cubix, Inc.
10.2015 - 03.2017
B.S - Engineering Technology, Specializing, Project Management
Seminole State College
EMT-B & Fire Standards I & II - General Studies
Seminole State College of Florida
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