Jaime Calderon
Rochester Hills ,MI
Summary
Dynamic professional with extensive experience in customer service at Common Wealth Cafe, Kruse & Muer, Meshicos excelling in cash handling and issue resolution. Recognized for enhancing customer satisfaction through effective communication and teamwork. Bilingual in Spanish and English, I consistently deliver exceptional service while maintaining a clean and organized environment.
Overview
9
9
years of professional experience
Work History
Barista/ Expo
Cafe Origins
Birmingham, MI
02.2026 - Current
- Crafted high-quality beverages using precise brewing techniques and equipment.
- Delivered exceptional customer service by engaging with patrons and addressing inquiries efficiently.
- Maintained cleanliness and organization of workspace, ensuring compliance with health standards.
- Assisted in training new baristas on drink preparation and customer interaction skills.
- Developed seasonal beverage recipes in collaboration with team members to enhance menu offerings.
- Streamlined inventory management by tracking supplies and placing timely orders to prevent shortages.
- Fostered a positive team environment through effective communication and collaboration during peak hours.
- Implemented cost-saving measures through efficient use of ingredients while maintaining beverage quality.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Barista/ Cashier
Common Wealth Cafe
Birmingham, MI
02.2017 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, promoting a positive shopping environment.
- Handled cash and credit payments accurately, ensuring compliance with company policies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Provided delicious and carefully crafted drinks
- Efficiently worked with team to provide amazing drinks while maintaining a great flow during rush
- Knowledge on different coffee/tea drinks
Education
Medical Assistant/ CNA - Medical
Health Care Solutions
Detroit, MI08.2020
High School Diploma -
Troy High School
Troy Mi05.2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- POS system operations
- Attention to detail
- ID verification
- Payment posting
- Bilingual Spanish/English
Timeline
Barista/ Expo
Cafe Origins
02.2026 - Current
Barista/ Cashier
Common Wealth Cafe
02.2017 - 03.2026
Medical Assistant/ CNA - Medical
Health Care Solutions
High School Diploma -
Troy High School