Jaime Casanova
Los Fresnos
Summary
Reliable and compassionate worker, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within the care plan.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus
Brownsville
09.2024 - 05.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
In-Store Team Member
H-E-B
San Benito
08.2022 - 05.2024
- Analyzed customer levels and planned resources according to needs.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
General Merchandiser
Target
Brownsville
10.2019 - 04.2022
- Handle Target store's inventory levels and product displays
- Completed efficient weekly pricing changes for general merchandise categories.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Set up regular promotional signage throughout the sales floor.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
Crew Member
Little Caesars
Brownsville
08.2019 - 02.2020
- Took over 20 orders hourly, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Keep the food preparation area, equipment and utensils clean and sanitary.
Beach Attendant
Schlitterbahn
South Padre Island
03.2017 - 07.2019
- Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
- Patrolled beach to enforce rules and regulations and issued stern warning to violators to protect health and well-being of beach-goers.
- Assessed recreational facilities for cleanliness, collecting chairs and umbrellas and disposing of trash in proper receptacles.
Education
Diploma -
Los Fresnos High School
Los Fresnos, Tx05.2019
Skills
- Ability to work independently in a fast-paced environment
- Excellent personal motivation
- Build and work collaboratively in a strong team concept environment
- Excellent written and verbal communication skills
- Display leadership traits
- Promote harmony and teamwork
Volunteer Experience
Assistant Soccer Coach, Los Fresnos, Los Fresnos, TX, 06/01/19, Assessed the player's skills by closely monitoring during practice and games., Managed equipment, inventory and maintenance for the Falcons soccer team, ensuring players had access to necessary equipment for success on the field., Conducted two practices each week focused on developing high-performing and well-rounded players.
Timeline
Customer Service Representative
Maximus
09.2024 - 05.2025
In-Store Team Member
H-E-B
08.2022 - 05.2024
General Merchandiser
Target
10.2019 - 04.2022
Crew Member
Little Caesars
08.2019 - 02.2020
Beach Attendant
Schlitterbahn
03.2017 - 07.2019
Diploma -
Los Fresnos High School