Jaime Castor
El Paso,TX
Summary
Experienced and proactive professional with a strong background in identifying, investigating, and responding to information security alerts. Proficient in efficiently searching through data-sets to detect threats and anomalies, as well as administering metrics to maintain robust security processes and controls. Committed to helping businesses protect sensitive data from hackers and cyber-criminals. Dedicated to making valuable contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
SecOps / Global Platform Operations
Sealedair Corp.
03.2021 - Current
- Designed scalable architecture solutions that supported rapid business growth while maintaining high availability standards.
- Conducted regular performance reviews of systems, identifying potential bottlenecks or areas for improvement.
- Reduced incident response time through effective communication and efficient problem-solving techniques.
- Diagnosed complex issues quickly by leveraging deep technical expertise and strong troubleshooting skills.
- Contributed to post-mortem analyses after critical incidents, helping identify root causes and implement preventative measures.
- Enhanced system security by conducting regular vulnerability assessments and applying necessary patches.
- Coordinated deployments of new software, feature updates and fixes.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Tested functional compliance of company products.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Ran deep security analysis thru the use of Microsoft Defender, Azure, Sentinel and Intune to prevent intrusions to prevent cyber attacks.
- Performed Password reset and terminated all user sessions to prevent credentials from being compromised.
- Additionally, performed IP address, URL, hash file and Domain name analysis to block and prevent cyber attacks.
- Performed user activity and log-on analysis to determine if any irregularities exist to take appropriate access to protect user's account as well as our Sealedair network.
SecOps/Global Access Management/Syteline Sr. Admin
Sealedair Corp.
01.2019 - 02.2021
- Manage and support user experience with SAP, SymPLE and Syteline.
- Managed and maintained user access to the many instances of SymPLE based on location as well as position of user.
- Provided SymPLE license authorization to software developers based on project and location.
- Created guest or vender access and permissions based on project needs.
- Worked on resolving user access termination and closing out/disabling user accounts.
- Worked as an OKTA to provide and remove access to account users. Performed user access analysis to remediate access issues.
- Worked with OKTA to add / remove access thru MFA. SSO
- Provided global access management and security of Syteline environment.
- Managed and maintained separation of duties for users by continuously analyzing and providing user access based on user's position and assigned duties.
- Managed Syteline licenses, databases, user sessions and backups.
- Troubleshooted Syteline user and system errors.
- Designed Syteline user and group policies and permissions.
- Participated in the deployment and implementation of Syteline in Juarez Mexico, Chihuahua, Toluca.
- Provided training to groups of managers and supervisors to make them subject matter experts within their assigned duties and or departments so they could help in additional training of other employees.
- Provided Syteline and IT support to sites in El Paso Tx. Dallas, Austin, Tennessee, Michigan, Juarez Mx. Chihuahua, Toluca, Mexico, Singapore amongst others.
- Created documentation to submit for approval thru a process called CHARM and was submitted for our weekly CAB meeting for Syteline Projects for all regions in US and Mexico
- Worked on the transition of Syteline management from Austin Foam Plastics to Sealedair.
- Created new and transitioned from old userID to Global Identification parameters to be Sealedair compliant.
- Changed password parameter policies for all users and integrated it to meet Sealedair compliant policies.
- Worked on project to remove all old user profiles from all Syteline databases.
- Removed and created new user and group policies to be compliant and to maintain separation of duties based on Sealedair policies.
IT Support Engineer
Austin Foam Plastics
08.2018 - 12.2019
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Delivered remote assistance to offsite users, minimizing business disruptions.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Performed installation, configuration, and maintenance of computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
IT consultant
IT Solutions by JVD
10.2014 - 07.2018
- Major duties include providing technical support in person or thru remote access as well as installation and reconfiguration of new network gateway, point of sale devices scanners, setup PCs, wall mounted tvs, and switchbox as well as provision with Stratacache, installation and configuration of router and access points
- Hardware support includes troubleshooting, management, maintenance, installation, integrations, updates and upgrades
- Software support includes installation, configuration, management, maintenance, updates, upgrades, virus and malware removal, installation and or configuration of public or private email accounts thru pop/imap or exchange server on Windows or Apple laptops, desktops, tablets, Ipads, Iphones, Android, Apple and Windows smartphones
IT Technical Support
Currey Adkins
08.2011 - 09.2014
- Major duties include providing technical support to several organizations throughout El Paso, Juarez, Las Cruces and surrounding areas
- Duties include and are not limited to network administration, management, maintenance updates and upgrades of servers, desktops, laptops, tablets, smartphones, networked and personal printers’ scanners, switches, gateways, hubs and wireless access points
- Duties also include the management, maintenance, update, upgrade, backup and recovery of Windows 2000, XP home/pro Vista, and Windows 7 pro/ultimate
- Management and maintenance of Active Directory users and computers, user profile creation, modification, Domain Controller, Citrix and Terminal Servers
- Management, maintenance, upgrades updates of Avaya, Mytel analog, digital, IP phones as well as analog and digital phone and fax lines management, maintenance, and extention of Dmark location
- Configured, managed and maintained Exchange server, configured and or stetted up Exchange email accounts on Smartphones and other Smart devices and portable laptops I-phones version 4 and 5, I-Pads version 2, 3, and 4., Blackberry smartphones, Android OS driven phones such as the Samsung Galaxy, Samsung Galaxy Note, and Razor phones amongst others
- Ran network cable to extend network range either thru cat5 or cat6 cabling as well as thru microwave and wireless signaling
Network Administrator
Saratoga Homes
01.2010 - 08.2010
- Major Duties included the administration of El Paso Texas and Chicago Illinois network workstations and server system via TCP/IP network protocol, evaluation and/or recommendation of purchases of computers, network hardware, peripheral equipment, and software
- Investigation of user problems, identification of their source, determination of possible solutions, testing and implementation of solutions
- Design and maintenance of corporate web site with designer preferred programming language or software as a web master
- Installation, configuration, and maintenance of workstations, laptops and multiple server systems, network/personal printers
- Installation, configuration, and maintenance of Windows 2003 server systems
- Installation, configuration, and maintenance of Windows 2000, XP home/pro 32/64 bit edition, Windows Vista, Windows 7 home/pro 32/64 bit editions
- Installation, configuration, and maintenance of IBM X and E- server systems in a rack based environment
- Troubleshoot and configure SCSI Raid systems
- Setup and configure in house Mail-Server (pop server)
- Setup and configure BuilderMT services and in house mail services to run on Blackberry and other SmartPhone devices from different cell phone providers
- Perform and/or oversee software and application development, installation, and upgrades to proprietary software in the home building industry (Builder MT and Timberline Accounting and Estimating)
- Install, configure, manage and maintain FaxPress software and hardware on workstations and Windows Server
- Maintain, manage site licenses for organization
- Plan and implement network security, including firewall (Sonicwall), applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users within Active Directory
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
- Configure network devices such as 2Wire routers, Dlink and Linksys routers as well as cameras and access points to work with DYNDNS for remote access administration of network resources
- Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems
- Identify utilization patterns and their effect on operation/system availability and performance expectations
- Setup and installation of network cabling, 1 Gb speed
- Anticipate communication and networking problems and implement preventive measures
- Establish and perform maintenance programs following company and vendor standards
- Ensure timely user notification of maintenance requirements and effects on system availability
- Investigate, recommend and install enhancements and operating procedures that optimize network availability
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network
- Document network problems and solutions for future reference
Web Development / IT Instructor
Computer Career Center
12.2007 - 09.2009
- Major duties include using a variety of teaching methods and media designed to reach students of various educational and experiential backgrounds and learning styles
- Other duties include the development and revision of curriculum and instructional material
- Assist in the selection of textbooks and other instructional materials
- Participate in all areas of departmental responsibility such as proposing programs, projects, and exhibiting leadership in their implementation
- Participate in faculty orientation sessions and activities to enhance professional development; accepts the responsibility for professional awareness and growth
Systems Analyst
William Beaumont Army Medical Center/VA DOD
01.2007 - 11.2007
- Responsible for workload reporting, data collection, analysis and its interpretation
- Other duties include providing evaluative and advisory services for various health care delivery systems in support of the Clinical Support Division
- Serve as an authority for analyzing, evaluating and coordinating the administrative and technical aspect of a full range of health care delivery management theories, principles, practices, programs, and operations as they relate to Joint Venture activities between the El Paso VA Health Care System and William Beaumont Army Medical Center
- Function as the systems analyst for all activities related to the analytical and evaluative methods, professional, and administrative processes as they pertain to the execution of various health care delivery systems within the El Paso VAHCS and WBAMC
- Responsible for analyzing issues and identifying problems as they relate to the National Defense Authorization Act’s local initiative
- Accountable for compiling, manipulating, interpreting, identifying of trends and patterns and reporting via descriptive statistics on Enterprise level and local Joint Venture issues as they relate to the Bidirectional Health Information Exchange
- Administrative and technical support of health care resources between VA/DoD/Enterprise activities regarding data collection, statistical analysis and reporting of compilation, implementation of data as it relates to the Bidirectional Health Information Exchange in order to insure data collection standardization and compliance with established clinical, institutional, and federal policies
- Provide briefings to local, state and federal management and professional staff as well as congressional level personnel regarding results of data collection and tracking systems for clinical, technical and administrative purposes
- Responsible for Management and maintenance of RDV, SHARE, and VistAWeb databases under the BHIE and MASSMERGE Sequel Server databases under Windows 2000, XP, Windows Terminal Services, and Windows 2003 Enterprise Server Edition
Instructor
Border Institute of Technology
10.2005 - 07.2007
- Responsible for teaching, testing and evaluation of students’ performance in the areas of A+ Hardware, A+ Software and Network Plus, Telecommunications
Systems Engineer and Consultant
Kforce Professional Staffing
07.2004 - 12.2006
- Responsible for implementation of hardware, software, data migration, network connectivity and management
- Other duties include network baselining and traffic analysis, network modeling, and forecasting
- Assist department staff with network performance analysis
IT Network Administrator
El Diario de El Paso
05.2005 - 05.2006
- Responsible for technical support and maintenance of all network resources ranging from the servers which are running under Windows NT, Windows XP PRO, Windows 2003 Server Edition and ECRM NEWSmatic CTP Servers to personal computers under either the Apple Macintosh or IBM platforms
- Other devices also included Wireless access points, LAN’s, WAN's, printers, scanners, and copiers
- Such duties ranged from troubleshooting, maintaining and upgrading physical hardware to troubleshooting problems in Windows 98, NT, 2000, XP Home and Pro Ed
- These duties also included the Software Updates and the use of Antivirus and Anti spam to maintain and protect security of our network
Education
M.Ed. - Administration and Leadership
University of Texas At El Paso
El Paso, TX12.2013
BS - Information Technology
University Of Phoenix
New Mexico05.2003
AA - Arts
El Paso Community College
El Paso, TX08.1999
AA - Psychology
El Paso Community College
El Paso, TX08.1992
Skills
- Incident management
- Backup and recovery
- Continuous integration and deployment
- Security best practices
- Application scaling
- Application security
- Incident response
- Network security
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- End user support
- Data analysis
- Software maintenance
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
SecOps / Global Platform Operations
Sealedair Corp.
03.2021 - Current
SecOps/Global Access Management/Syteline Sr. Admin
Sealedair Corp.
01.2019 - 02.2021
IT Support Engineer
Austin Foam Plastics
08.2018 - 12.2019
IT consultant
IT Solutions by JVD
10.2014 - 07.2018
IT Technical Support
Currey Adkins
08.2011 - 09.2014
Network Administrator
Saratoga Homes
01.2010 - 08.2010
Web Development / IT Instructor
Computer Career Center
12.2007 - 09.2009
Systems Analyst
William Beaumont Army Medical Center/VA DOD
01.2007 - 11.2007
Instructor
Border Institute of Technology
10.2005 - 07.2007
IT Network Administrator
El Diario de El Paso
05.2005 - 05.2006
Systems Engineer and Consultant
Kforce Professional Staffing
07.2004 - 12.2006
M.Ed. - Administration and Leadership
University of Texas At El Paso
BS - Information Technology
University Of Phoenix
AA - Arts
El Paso Community College
AA - Psychology
El Paso Community College
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