Jaime Cornelius-Schrader
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefit Specialist
Globe Life Liberty National
03.2023 - Current
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Traveling Sterile Processing Technician
Mercy Hospital Springfield
01.2019 - 04.2023
- Liaised between medical staff and medical equipment vendors, managing instrumentation, device and product purchasing.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Ensured a collaborative working relationship with the customer and managed instrumentation for multiple departments.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
Cashier
Chartwells Compass Group
01.2012 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Fisheries And Wildlife Management
Oregon State University
Corvallis, OR05.2021
High School Diploma -
Mountain Grove High School
Mountain Grove, MO05.2013
Skills
- Technological Knowledge
- Direct Marketing
- Claims Adjustments
- Verbal and Written Communication
- Sterilizer Operation
- Active Listening
- Computerized Tracking
- Equipment Monitoring
Certification
- National Association of Insurance Commissioner - May 2023 (License Number: 3002517764)
- American Heart Association (Basic Life Support) - January 2020
- Healthcare Sterile Processing Association (HSPA) - August 2019 (HSPA ID: 476249)
Timeline
Benefit Specialist
Globe Life Liberty National
03.2023 - Current
Traveling Sterile Processing Technician
Mercy Hospital Springfield
01.2019 - 04.2023
Cashier
Chartwells Compass Group
01.2012 - 01.2019
Bachelor of Science - Fisheries And Wildlife Management
Oregon State University
High School Diploma -
Mountain Grove High School
- National Association of Insurance Commissioner - May 2023 (License Number: 3002517764)
- American Heart Association (Basic Life Support) - January 2020
- Healthcare Sterile Processing Association (HSPA) - August 2019 (HSPA ID: 476249)
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