Jaime Deiman
Minneapolis,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quick to pick up on new skills.
Overview
1
1
year of professional experience
Work History
Support Specialist 1
ImageTrend
Lakeville, MN
07.2023 - Current
- Provided technical support to customers via phone and email.
- Documented customer inquiries and resolutions in a ticketing system.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Ensured compliance with company policies regarding security protocols.
- Provided guidance to junior members of the team on best practices.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
- Maintained positive working relationship with fellow staff and management.
Education
Sociology and Anthropology
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Call Management
- Customer Relationship Management
- Technical assistance
- Software troubleshooting
- Troubleshooting and diagnostics
- Application support
- Support Services
- Training and coaching
Languages
Spanish
Professional
Timeline
Support Specialist 1
ImageTrend
07.2023 - Current
Sociology and Anthropology
Anoka-Ramsey Community College
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