Jaime De la Rosa
Salt Lake City
Summary
Strong background in retail and sales. Skilled in building customer relationships, identifying needs, and recommending tailored product and service solutions to drive sales and customer satisfaction. Consistently meets and exceeds sales targets through a consultative approach and in-depth product knowledge. Experienced in handling high-volume environments, managing inventory, and contributing to team success through collaboration and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Teller
Zions Bancorporation
Salt Lake City
11.2025 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Educated clients on banking products and services available.
Cashier
Utah’s State liquor store DABS
Salt Lake City
10.2025 - Current
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained knowledge of liquor laws and regulations for compliance.
- Assisted customers with product selection and recommendations.
Store Manager
Cricket wireless
West Valley City
07.2016 - 10.2026
- Oversee daily store operations to ensure efficiency and productivity.
- Monitor inventory and ensure adequate stock.
- Maintain store cleanliness, organization, and visual standards.
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer complaints and resolve issues promptly.
- Foster a customer-focused environment and model best service practices.
- Ensure compliance with company policies, procedures, and safety standards.
- Drive sales to meet or exceed targets.
- Implementing promotions, merchandising strategies, and marketing initiatives.
- Train and onboard new staff.
- Schedule shifts and ensure proper staffing levels.
- Supervise, motivate, and develop team members.
- Conduct performance evaluations and provide coaching or disciplinary actions as needed.
Skills
- Customer service
- Inventory management
- Visual merchandising
- Scheduling
- Retail technology
Languages
- English
- Spanish
Timeline
Teller
Zions Bancorporation
11.2025 - Current
Cashier
Utah’s State liquor store DABS
10.2025 - Current
Store Manager
Cricket wireless
07.2016 - 10.2026