Jaime Esteban Lasso
Pembroke Pines
Summary
Personable with a knack for creating a positive environment. Familiar with essential office software, as well as Adobe creative programs. Adept in multitasking, delivering exceptional customer service and managing within a small team. Seeking to gain experience and more practice with the graphic design programs I understand.
Overview
4
4
years of professional experience
4
4
Certifications
3
3
Languages
Work History
MPS Support Desk Associate
Acordis Technology & Solutions
02.2024 - 01.2025
- Addressed 50-100 phone and email customer inquiries daily, maintaining company client relationships.
- Monitored daily reports to identify machines due for service or replenishing. Calls would be made to inquire if services were needed or alert of low toners.
- Created service and repair orders based on customer calls and emails, ensuring timely response to inquiries.
- Monitored inventory biweekly and advised Team Lead of low stock to order more supplies.
- Managed the allocation of parts and supplies for Service Technicians' daily service tickets.
Electronic Sales Associate
Walmart Superstore
06.2022 - 09.2023
- Provided assistance to customers, from basic product inquiries to processing customer purchases, especially high-value products. Attempted some personable connections with regular customers, to maintain positive outlook for the company.
- Ensured aisles were fully stocked, tidy and organized. If inventory was low, stock from the back would be replenished. If fully out of stock, orders would be placed for more.
- Tracked inventory on a semi-daily basis using the store inventory scanner, on the sales floor and inventory shelves in the back of the store.
- Manned the Photo Center, having to process special prints and passport photos for customers inquiring.
- Spent once every three months in training for safety precautions, to be prepared if active shooter scenarios occurred.
Cashier
Walmart Superstore
08.2021 - 06.2022
- Counted cash drawer at start of morning shifts to ensure accurate cash handling.
- Processed an average of 100 daily point-of-sale transactions per shift, via multiple payment methods, to ensure stock accuracy and minimize discrepancies.
- Followed company policy when all high-value products were brought to the register.
- Ensured compliance with legal requirements for age restricted products.
- Maintained clean work station by promptly cleaning spills and messes to ensure safety and prevent accidents.
Front of House Employee
McDonald's
05.2021 - 09.2021
- Welcomed and assisted customers from entry to departure, ensuring a positive dining experience.
- Operated register and processed customer orders accurately. Managed cash transactions and provided exact change.
- Maintained cleanliness of restaurant floor and back of house, ensuring seating areas and tables were tidy and kitchen remained spill-free to promote safety.
- Supported nearby stores during staffing shortages by managing transactions at the register and replenishing stock.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL 05.2001 -
No Degree - Marketing Program
Johnson & Wales University
Miami, FL 05.2001 -
No Degree - Graphic Design Program
University of Central Florida
Orlando, FL 05.2001 -
High School Diploma -
Somerset Academy
Pembroke Pines, FL06-2018
Skills
- Adobe Competent (Photoshop, Illustrator, Acrobat, Premiere Pro)
- Microsoft Office Competent (Word, PowerPoint, Excel)
- Limited Conversational in Spanish
- File Organization
- Able to Multitask
- Can resolve conflicts
- Data Entry Competent
- Communication & Teamwork
- Laptop & Printer Adept
- Cash handling
- Passport photography
- Print processing
- Order management
- Inventory management
Websites
Certification
Acclaim Badging
Timeline
MPS Support Desk Associate
Acordis Technology & Solutions
02.2024 - 01.2025
Electronic Sales Associate
Walmart Superstore
06.2022 - 09.2023
Cashier
Walmart Superstore
08.2021 - 06.2022
Front of House Employee
McDonald's
05.2021 - 09.2021
Associate of Arts -
Broward College
05.2001 -
No Degree - Marketing Program
Johnson & Wales University
05.2001 -
No Degree - Graphic Design Program
University of Central Florida
05.2001 -
High School Diploma -
Somerset Academy