Jaime Pello

Ensuring positive interactions and having empathy to customers during vulnerable times and hardships.

• Resolved customer inquiries by providing accurate information and support through multiple communication channels.
• Managed high call volumes while maintaining a professional demeanor and ensuring customer satisfaction.
• Documented customer interactions in CRM system to track issues and facilitate follow-up actions.
• Collaborated with team members to identify process improvements that enhanced service efficiency and response times.
• Process payments, and set up Installment Plans, following strict processes and procedures.

Secretarial duties help the office move smoothly and effortlessly.

• Answer phones, data input, preparing purchase orders.
• Assisting with onboarding new hires, benefits and workers comp cases
• Verification of Employment and Loan Forgiveness
• Customer service skills related to public and many outside agencies.

Assistant to the Building Principal along with several Secretarial Duties to ensure our building ran smooth between Administrators, Teachers, Staff, Students and Parents.

• Assisting Principal and Assistant Principal with daily duties.
• Assisting Principal and Assistant Principal with daily duties.
• Attendance of employees within our building and assigning substitutes.
• Data input, Preparing Purchase Orders, Purchasing supplies.
• Customer service skills related to parents, public and outside agencies.

One on one aide to a special needs student throughout the day.

• Help keep studen on task and engaged in all classes.
• Remove student from situations that were overwhelming for them.
• Engage, encourage, and promote positive behavior.

Appearance Enhancer

• Make people feel better about themselves inside and out.
• Wonderful listening, and communication skills.
• Ability to stay organized to successfully manage time in order to follow a a strict schedule.
• Manage deposits and keep track of inventory.

To make the customers experience a pleasant and enjoyable one.

• Positive Customer Service.
• Ability to work with other stores in our district and sister companies.
• Assist store manager in building work schedules.
• Time management and organizational skills.
• Store floor resets, for new product and merchandise lines.
• Diffuse upset customers putting them at ease, making sure they were happy before they left the store to ensure customer would return.
• Meeting monthly and quarterly sales goals in our district.
• Readily available and flexible to schedule changes in the event of emergencies or call outs.
• Money management, balance drawers and nightly deposits.