Alexis Corbett
Customer Relations Representative
New Albany,IN
Summary
Dynamic professional with a proven track record at East End Cleaners Llc, enhancing customer satisfaction scores significantly through expert complaint handling and problem-solving abilities. Excelled in maintaining professionalism under pressure, leveraging computer proficiency and interpersonal communication to foster customer loyalty and improve service delivery.
Overview
5
5
years of professional experience
Work History
Customer Relations Representative
East End Cleaners Llc
08.2022 - Current
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Improved company reputation through attentive listening, understanding, and addressing customer needs effectively.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
Manager
Rapid Fired Pizza
06.2019 - 07.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
N/A - Mathematics Education
Indiana University, Southeast
New Albany, INSkills
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Complaint Handling
- Stress Tolerance
- Professional telephone demeanor
- Microsoft Office Suite
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Customer service excellence
- Organizational Skills
- Active Listening
- Issue and Complaint Resolution
- Interpersonal Communication
- Customer Satisfaction
- Call center experience
- Teamwork and Collaboration
- Adaptability and Flexibility
- De-Escalation Techniques
- Professionalism
Timeline
Customer Relations Representative
East End Cleaners Llc
08.2022 - Current
Manager
Rapid Fired Pizza
06.2019 - 07.2022
N/A - Mathematics Education
Indiana University, Southeast
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