Nicole Miller
Portales,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Relations Representative
Superior Expo Services
Forney, TX
03.2017 - 06.2018
- Answered inbound calls, chats and emails to facilitate customer service.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Worked with external representatives to address customer needs.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Emergency Room Registration Clerk
Roosevelt General Hospital
Portales, NM
11.2015 - 01.2017
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front Desk Receptionist
Roosevelt Clinic
Portales, NM
04.2013 - 11.2015
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Trained front desk receptionist to enthusiastically greet and assist incoming patients.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Registered patients for labs, and X-rays, efficiently and promptly.
Behavioral Management Specialist
Team Builders
Portales, NM
08.2012 - 03.2013
- Utilized consulting skills for implementation and maintenance of intervention plans.
- Presented student behavioral data during IEP meetings to determine plan changes and progress.
- Collected data via direct student observation and consultation with classroom teachers regarding student behaviors.
- Worked directly with students and discussed behavioral goals and implementation of behavior intervention programs.
Sales Clerk
Creightons Town and Country
Portales, NM
06.2008 - 08.2012
- Responded to customer questions about products and services.
- Greeted customers upon entrance and handled cash and credit transactions.
- Put new merchandise on shelves and racks in attractive arrangements.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Education
Bachelor of Science - Communications With Emphasis in Public Relations
Eastern New Mexico University
Portales, NM12.2016
Skills
- Courteous with Strong Service Mindset
- Customer Service
- Verbal and Written Communication
- Translation and Interpretation Services
- Building Customer Trust and Loyalty
- Spanish Fluency
- Sales Expertise
- Microsoft Office Expertise
- Shipping and Receiving Understanding
References
Vanessa Thornton Darrell Chenault Amber Hamilton
Superior Expo Services Elida High School Roosevelt County
Owner Teacher/Coach County Manager
972-741-4253 575-760-0601 575-607-5797
Timeline
Customer Relations Representative
Superior Expo Services
03.2017 - 06.2018
Emergency Room Registration Clerk
Roosevelt General Hospital
11.2015 - 01.2017
Front Desk Receptionist
Roosevelt Clinic
04.2013 - 11.2015
Behavioral Management Specialist
Team Builders
08.2012 - 03.2013
Sales Clerk
Creightons Town and Country
06.2008 - 08.2012
Bachelor of Science - Communications With Emphasis in Public Relations
Eastern New Mexico University
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