Cindy Redwine
Copper Canyon,TX
Summary
Executive Assistant bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Focusing on connecting team members in order to achieve the goals set and promoting an environment of care and respect.
Overview
11
11
years of professional experience
Work History
Customer Relations Representative
Southwest Airlinines
Dallas, TX
06.2012 - 07.2014
- Logged call information and solutions provided into internal database.
- Strengthened customer relationships by listening to customer concerns and complaints and offering information, education, and gestures of goodwill in order to honor our commitment to our Customers.
- By 2014, I received the Customer Relations employee record for Commendations from the Southwest Airlines Executive Office.
SOS Representative
Southwest Airlines
Dallas, TX
09.2011 - 06.2012
- Provided technical support resolving issues for our internal Customers on a variety of company software programs.
- Proficient in Microsoft Outlook and Microsoft Word. Also, CS2, Otis, Rapid Rewards, Qik, Refund Pro, TLC, SmartClixx, and other applications and software developed for Southwest Airlines.
Executive Assistant
Chris Thrash & Associates
Midland And Frisco, TX
10.2002 - 02.2011
- Organized and coordinated conferences and meetings.
- Kept Mr. Thrash’s calendar to manage telephone appointments and speaking dates.
- Drafted emails to clients.
- Assisted in creating marketing strategies.
- Received incoming calls for the company and directed them accordingly and made calls on behalf of the company.
Education
High School Diploma -
Littlefield High School
Littlefield, TXSkills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Responding to Difficult Customers
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upbeat and Positive Personality
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Administrative and Office Support
- Inbound and Outbound Calling
Timeline
Customer Relations Representative
Southwest Airlinines
06.2012 - 07.2014
SOS Representative
Southwest Airlines
09.2011 - 06.2012
Executive Assistant
Chris Thrash & Associates
10.2002 - 02.2011
High School Diploma -
Littlefield High School