Crystal Triplett
Hartville,OH
Summary
Results-driven customer service professional with a proven ability to build trust, resolve complex issues, and deliver positive client experiences. Seeking to transition into an inside sales role where strong communication, relationship-building, and problem-solving skills can be leveraged to identify customer needs, present tailored solutions, and drive revenue growth. Adept at using CRM platforms such as Salesforce to manage customer interactions, track opportunities, and support sales pipelines. Committed to exceeding performance targets while maintaining a customer-first approach that fosters long-term loyalty and business success.
Overview
11
11
years of professional experience
Work History
Customer Relations Representative
Koroseal Interior Products
Medina, OH
03.2023 - Current
- Managed customer inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Resolved product issues by collaborating with internal teams, improving overall service quality.
- Developed and maintained strong relationships with clients, fostering loyalty and retention.
- Utilized CRM systems to track customer interactions, streamlining follow-up processes.
- Conducted training sessions for new representatives, enhancing team efficiency and knowledge sharing.
- Coordinated with sales teams to align on client needs and deliver tailored solutions.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Exceeded performance targets with consistent delivery of high-quality service to clients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Investigated and resolved customer inquiries and complaints quickly.
Accounts Receivable Manager
Roofsmith Restoration
Akron, OH
03.2021 - 03.2023
- Led accounts receivable team to enhance cash flow management and reduce outstanding invoices
- Developed and implemented streamlined invoicing processes, improving accuracy and efficiency
- Analyzed aging reports to identify trends, driving proactive collection strategies
- Collaborated with cross-functional teams to resolve discrepancies and improve client relations
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Reduced outstanding account balances through diligent follow-up on past due invoices.
Customer Relations Representative
Koroseal Interior Products
Fairlawn, OH
10.2015 - 08.2018
- Analyzed customer feedback to identify trends, contributing to product improvement initiatives.
- Implemented process improvements that reduced response times and increased customer satisfaction ratings.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
- Handled high-pressure situations calmly, ensuring positive outcomes for both the client and the business.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Improved company reputation through attentive listening, understanding, and addressing customer needs effectively.
- Participated in ongoing training sessions to stay current with industry trends and best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Revere High School
Richfield05-1997
Skills
- Customer service
- Problem-solving
- Customer satisfaction
- Creative problem solving
- Customer engagement
- Computer proficiency
- Professional telephone demeanor
- Account management
- CRM software
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Adaptability and flexibility
Timeline
Customer Relations Representative
Koroseal Interior Products
03.2023 - Current
Accounts Receivable Manager
Roofsmith Restoration
03.2021 - 03.2023
Customer Relations Representative
Koroseal Interior Products
10.2015 - 08.2018
High School Diploma -
Revere High School