Stephanie Brownlee
Warner Robins,GA
Summary
Dynamic Customer Relations Representative with a proven track record at Progressive Insurance, excelling in client support and analytical problem-solving. Exceptional service delivery in high-pressure environments. I am a results-driven professional with focus on customer relations and service excellence. Proven ability to address customer needs and enhance satisfaction through effective communication and problem resolution. Known for excellent team collaboration and adaptability in dynamic environments, ensuring consistent achievement of objectives. Exceptional service delivery in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Customer Relations Representative
Progressive Insurance
01.2024 - Current
- Managed client policies, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Patient Registrar
Atrium Health Navicent, The Medical Center
05.2023 - 10.2023
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
Licensed Insurance Agent
Geico Government Employee Insurance
12.2019 - 08.2022
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Caregiver, Special Needs
Self Employed
06.2016 - 12.2019
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
Education
Northside High School
Warner Robins, GASkills
- Risk analysis expertise
- Promotional support
- Client support
- Analytical problem-solving
- Creative problem solving
- Customer engagement
- Multi-line phone operation
- Telecommunications proficiency
- Computer proficiency
- Data entry
- Administrative support
- Call center operations
Timeline
Customer Relations Representative
Progressive Insurance
01.2024 - Current
Patient Registrar
Atrium Health Navicent, The Medical Center
05.2023 - 10.2023
Licensed Insurance Agent
Geico Government Employee Insurance
12.2019 - 08.2022
Caregiver, Special Needs
Self Employed
06.2016 - 12.2019
Northside High School