- Enjoying the art of baking and pastry-making, experimenting with recipes
- Pilates
- Mindfulness Practices
- High-Intensity Interval Training
- Outdoor Recreation
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Virtual Reality
- Historical Exploration
- Adventure Travel
- Enjoy hobbies that combine physical activity with outdoor exploration
- Animal Care
- Music
Maddy Manning
Blue Springs,MO
Summary
Personable and empathetic professional with a proven ability to communicate effectively and build strong relationships. Possesses a thorough understanding of customer service principles, demonstrating expertise in efficiently resolving issues and enhancing the customer experience. Committed to driving customer satisfaction and fostering loyalty through exceptional service, consistently striving to exceed expectations and create positive interactions. A proactive approach to problem-solving ensures every customer feels valued and heard.
Overview
2
2
years of professional experience
Work History
Customer Relations Representative
City of Blue Springs
02.2025 - Current
- Supervising staff members, assuring safety of patrons and staff, monitoring the facility, helping direct patrons, selling memberships and day passes, helping in any situation and always having a plan, auditing papers, filing, doing money deposits every day.
- Reason for leaving: Currently Employed
Head Lifeguard
Blue Surf Bay Water Park
05.2024 - Current
- Test and modify chemicals routinely for accuracy
- Manage lifeguard staff to ensure proper stand safety
- Stand in where needed when management is unavailable
Crew Member
Little Caesars Pizza
04.2024 - 05.2024
- Accurately handle financial transactions for purchases
- Prepped and prepared daily food and condiments
- Fulfilled customer requests via phone or in person interaction
- Reason for leaving: Relocated Residence
New construction Paper Installer
M&M Construction
09.2023 - 01.2024
- Traveled to new jobsites independently and with crew members
- Installed protective papering precisely to prevent damages to flooring and stairs during the construction process
- Reason for leaving: Unethical Employer
Education
High School Diploma -
Lauch Virtual Learning
Springfield, MO05.2024
Skills
- Certified in CPR and AED through October 2025
- Effective team leadership
- Effective multitasking and problem resolution
- Enthusiastic and goal-oriented mindset
- Strategic issue analysis
- Service excellence
- Risk assessment
- Market engagement initiatives
- Engaging activity coordination
- Artistic design skills
- Approachable demeanor
- Reliable and accountable
- General computer knowledge
Accomplishments
- Successfully led swim training classes for participants of various ages.
- Consistently achieve deadlines and optimize workflow through efficient team collaboration.
- Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
Interests
Timeline
Customer Relations Representative
City of Blue Springs
02.2025 - Current
Head Lifeguard
Blue Surf Bay Water Park
05.2024 - Current
Crew Member
Little Caesars Pizza
04.2024 - 05.2024
New construction Paper Installer
M&M Construction
09.2023 - 01.2024
High School Diploma -
Lauch Virtual Learning
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