Jaime Gordon
Yolo County Health and Human Services Agency
Woodland,CA
21
years of professional experience
Accomplished Health and Human Services Manager with extensive experience in contract performance monitoring, budget oversight, and mulit-program management. Recognized for a positive attitude, strong organization, and effective leadership. Focused on improving service delivery and supporting community partnerships.
Work History
Health and Human Services Manager II
2 Years 8 Months- Owned oversight of several HHSA programs to support program delivery. Programs include Welfare to Work, Intensive Case management and CalWORKs Eligibility.
- Increased team productivity with the introduction of new performance management system, which included developing a comprehensive QC process and developing a Performance Measures Dashboard.
- Evaluated program procedures, identifying workflow gaps and recommending process improvements.
- Managed budgets for various programs and contracts, ensuring responsible allocation of resources.
- Managed client service delivery, ensuring compliance with program policies and eligibility requirements.
- Established and maintained relationships with key community stakeholders.
- Oversaw contract administration activities, including drafting agreements, negotiating terms, managing renewals, and addressing disputes or discrepancies as needed.
Employment and Social Services Program Supervisor
9 Years 1 Month- Supervised program operations, ensuring compliance with county, state, and federal policies. Programs included Welfare to Work, Intensive Case Management, Medi-Cal, CalFresh, CalFresh Employment and Training, Subsidized Employment, and Clerical operations.
- Monitored program performance, identified service gaps, and implemented process improvements.
- Trained and mentored staff on program procedures, customer service, and confidentiality practices.
- Prepared operational reports and recommendations to support leadership decision-making.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Human Services Specialist
9 Years 3 Months- Interviewed applicants to determine eligibility for CalWORKs, CalFresh, and Medi-Cal programs.
- Reviewed income, residency, and household documentation for accurate benefit decisions.
- Explained program requirements, rights, and responsibilities to clients with clear, respectful communication.
- Processed case records and updated eligibility information in case management systems.
- Maintained heavy caseload of approximately 100 cases by utilizing effective time management and organizational skills.
Education
Bachelor of Arts - Psychology
Skills
Project management
Contract performance monitoring
Budget oversight
Problem-solving
Multitasking and organization
Team collaboration
Timeline
Health and Human Services Manager II
Yolo County Health and Human Services Agency
02.2024 - CurrentRead More
Employment and Social Services Program Supervisor
Yolo County Health and Human Services Agency
01.2015 - 02.2024Read More
Human Services Specialist
Sacramento County Department of Human Assistance
10.2005 - 01.2015Read More
University of California, Davis
Bachelor of Arts from Psychology
Read More