Jan Schneider
MURFREESBORO,TN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager II, Behavioral Health Services
WellPoint
Nashville , TN
2024.04 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Ensured compliance with all applicable laws, regulations, industry standards.
Manager I, Behavioral Health Services
Amerigroup Community Care
Nashville , TN
2020.07 - 2023.04
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations: global pandemic.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
Behavioral Health Team Lead
Amerigroup Community Care
Nashville , TN
2017.02 - 2020.07
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Created detailed reports on team activities as requested by management.
Behavioral Health Case Manager
Amerigroup Community Care
Nashville , TN
2014.10 - 2017.02
- Developed and implemented individualized treatment plans for clients with mental health issues.
- Provided crisis intervention services to individuals in need of immediate assistance.
- Monitored client progress through assessments, interviews, and observations.
- Advised family members about available resources for providing support to their loved ones with mental illness.
- Maintained accurate documentation of all client activities in accordance with state regulations.
- Educated clients on healthy coping strategies for managing stress or anxiety levels effectively.
- Followed up with previous clients after discharge from program to monitor progress over time.
Long Term Care Services Coordinator
Amerigroup Community Care
Nashville , TN
2010.01 - 2014.10
- Conducted initial assessments and evaluations of patient's needs.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Educated clients on available resources and services within their communities.
- Assessed safety risks associated with living environments or activities of daily living.
Individual and Family Therapist
Phoenix Homes, Foster Care
Nashville , TN
2006.01 - 2009.10
- Conducted intake assessments to determine suitability for family therapy services.
- Provided individual and group counseling sessions to families with a focus on problem-solving and communication skills.
- Developed treatment plans based on clients' needs, incorporating evidence-based practices as necessary.
- Educated clients about available resources in their community that could help address family challenges.
- Maintained client records, including documentation of all interactions, treatments, and outcomes.
Education
Master of Arts - Social Work
University of South Carolina - Columbia
Columbia, SC1988-05
Bachelor of Science - Sociology
Charleston Southern University
Charleston, SC1986-05
Skills
- Staff Development
- Policy Implementation
- Strategic Planning
- Performance Management
- Team Leadership
- Cross-functional team management
- Project Management
- Verbal and written communication
Certification
- Licensed Master Social Worker, State of Tennessee, 2004-present
- Certified Case Manager, Commission for case management certification, 2019-present
Timeline
Manager II, Behavioral Health Services
WellPoint
2024.04 - Current
Manager I, Behavioral Health Services
Amerigroup Community Care
2020.07 - 2023.04
Behavioral Health Team Lead
Amerigroup Community Care
2017.02 - 2020.07
Behavioral Health Case Manager
Amerigroup Community Care
2014.10 - 2017.02
Long Term Care Services Coordinator
Amerigroup Community Care
2010.01 - 2014.10
Individual and Family Therapist
Phoenix Homes, Foster Care
2006.01 - 2009.10
Master of Arts - Social Work
University of South Carolina - Columbia
Bachelor of Science - Sociology
Charleston Southern University
- Licensed Master Social Worker, State of Tennessee, 2004-present
- Certified Case Manager, Commission for case management certification, 2019-present
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