Hi, I’m
Shellie Smith
Nursing
Olive Hill,USA
Summary
Dedicated nursing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
years of professional experience
3
years of post-secondary education
Work History
St. Claire Healthcare
Director of Behavioral Health Services
07.2023 - 07.2024
Job overview
- Oversight, direction, and responsibility for inpatient and outpatient service line of behavioral health services
- Increased revenue by 78% for outpatient services by changing skill mix and providing services based on reimbursement of service by provider type while improving the patient experience scores
- Working with senior leadership to determine strategic goals for fiscal year
- Coordinating with other behavioral health and substance use disorder treatment partners in region to improve services for community members
- Facilitate Inpatient Quality Reporting review and distribution for Behavioral Health rating services above the national and state level on 90% of measures by CMS
- Ensures integration of technical standards and core values into everyday work activities
- Leads and/or serves on a variety of appropriate internal and external committees to represent the Behavioral Health Services
- Support the integration of Primary Care and Behavioral Health in collaboration with Primary Care leadership to standardize processes to detect and treat the behavioral health needs of all patients
- Collaborated with the community to help provide education to help reduce stigma related to mental illness and SUD
- Establish network with community behavioral health services and other health care organizations to strengthen services to underserved patients
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
St. Claire Healthcare
Clinical Program Director
01.2021 - 11.2023
Job overview
- Increased Average Daily Census (ADC) from 6-7 for inpatient behavioral health to ADC ranging from 14-17 patients
- Initiated Press Ganey Patient Experience survey for Inpatient Behavioral Health and maintained the highest scores for inpatient services in the hospital setting since start date of 2021, averaging above 77% for likelihood to recommend and overall experience
- Increased continual revenue growth above the 4% trajectory while maintaining expenses below the current year budgeted allowance
- Conducted assessments and chart reviews to verify accuracy and compliance with regulations and requirements of licensing and funding sources and to also identify and put in place tableau dashboard to monitor key performance indicators for behavioral health
- Directed and supervised clinical program staff
- Oversaw clinical integrity and milieu of program and supervision of staff providing clinical and direct care services
- Facilitated outcomes-focused, evidence-based programs in identified areas of community need
- Implemented new policies and educated staff on changes
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised direct sessions to help nurses and staff improve understanding of medical equipment and care best practice
- Co-leadership development of recovery partnership(s) within community to improve determinants of health for individuals living with SUD
- Collaborated with community leaders in SUD to develop peer support specialist program within healthcare organization
- Provide focus on education and mentoring staff and community stigma related to mental illness and SUD
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas
St. Claire HealthCare
Nursing Coordinator
03.2016 - 02.2023
Job overview
- Manages and oversees patient care and treatment in conjunction with Vice President Patient Services/Chief Nursing Officer
- Serves as staff point of contact for leadership support
- Uses quality management to evaluate effectiveness of shift operations, make changes, or recommendations for changes as indicates and assure that appropriate staff and supplies are available to patients when needed
- Determines placement of patients according to nursing care needs, acuity, and staffing ratios
- Coordinates transfer of patients or equipment in accordance with hospital policy
- Coordinates solution of interdepartmental problems with appropriate management and administrative personnel
- Provides direct patient care when higher levels of skill and judgement are required
- Demonstrates skills and knowledge necessary to provide culturally competent care
- Evaluated and monitored care and services throughout shift to improve quality levels
Behavioral Health/Float Pool
Nurse Manager
11.2019 - 01.2021
Job overview
- Supervised, directed, and motivated high-quality performance from nursing staff
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off
- Developed and implemented quality improvement initiatives to provide best patient care and identify and address areas of concern
St. Claire HealthCare
Patient Care Coordinator
04.2010 - 03.2016
Job overview
- Monitored delivery of care by completing patient rounds; documenting care; identifying progress toward desired outcomes; intervening to overcome deviations in expected plan of care; reviewing plan with patients in conjunction with direct care providers
- Oriented and educated patient and their support person(s) about treatment plans, procedures, medications, and care requirements
- Counseled and educated patients about reproductive health issues and wellness
- Expertise in STDs, HIV, and family planning
- Connected patients with available community and charitable resources on an as needed basis
- Served as team lead in the Emergency Department during hours when Nurse Manager or alternate department lead was not present
- Treated patients with strokes, head traumas, comas, and intracranial hematomas
- Ensured safety and well-being of all patients in the department
- Assisted physicians with surgeries and non-invasive procedures
Our Lady of Bellefonte Hospital
Registered Nurse
01.2008 - 09.2010
Job overview
- Ensure efficacy of treatments through monitoring of treatment regiments
- Followed infection control procedure as outlined to ensure patient safety and quality of care
- Provided effective counseling in health maintenance and disease management
- Instructed patients and family members on proper discharge care
- Provided all daily living tasks to enhance quality of life for geriatric patient population
- Contributed to successful department JCAHO accreditation
- Served as liaison between patients and physicians to ensure patient comprehension of treatment plans
- Provided chronic patient care in medical-surgical unit, adeptly overseeing all aspects of treatment from wound care to medications for 6 to 10 patients per shift
Skills
- Operations management
- Team management
- Budget management
- Business planning
- Staff development
- Contract and vendor management
- Hiring and retention
- Financial reporting
- Rules and regulations
- Legal and regulatory compliance
- Partnerships and alliances
- Team building
- Coaching and mentoring
- Conflict resolution
- Regulatory compliance
Education
Grand Canyon University, Phoenix, AZ
Master of Science from Healthcare Leadership
03.2019 - 09.2021
Timeline
Director of Behavioral Health Services
St. Claire Healthcare
07.2023 - 07.2024
Clinical Program Director
St. Claire Healthcare
01.2021 - 11.2023
Nurse Manager
Behavioral Health/Float Pool
11.2019 - 01.2021
Grand Canyon University
Master of Science from Healthcare Leadership
03.2019 - 09.2021
Nursing Coordinator
St. Claire HealthCare
03.2016 - 02.2023
Patient Care Coordinator
St. Claire HealthCare
04.2010 - 03.2016
Registered Nurse
Our Lady of Bellefonte Hospital
01.2008 - 09.2010
Similar Profiles
John SandersJohn Sanders
Attending Physician, Emergency Department at St. Claire HealthcareAttending Physician, Emergency Department at St. Claire Healthcare
Shellie Wilburn-SmithShellie Wilburn-Smith
Clinical Program Director at St. Claire HealthcareClinical Program Director at St. Claire Healthcare
Dalton ScottDalton Scott
ICU Registered Nurse at St. Claire HealthcareICU Registered Nurse at St. Claire Healthcare