Jaime Grabowski
Naperville,IL
Summary
Seasoned Client Services Manager with 10+ years in the Specialty and Natural Foods industry. History of providing top-notch administrative services to my clients. Respected by leadership and clients for my high attention to detail and timely resolution of issues.
Overview
11
11
years of professional experience
Work History
Client Services Manager
Hanson Faso Sales & Marketing, Inc.
Lisle, Illinois
07.2018 - Current
- Acted as the primary point of contact for assigned clients, addressing administrative needs and enhancing client satisfaction
- Updated client records accurately in internal systems and with distributor partners
- Processed new item setups and cost updates in national distributor platforms
- Created PowerPoint presentations highlighting key selling points for new items
- Managed client promotional planners and coordinated submission of promotions to national distributors, ensuring timely execution
- Collaborated interdepartmentally to effectively resolve issues for clients
- Helped coordinate client participation in Trade Shows
- Generated reports for clients in national distributor platforms to review product activity
- Ensured clients met customer deadlines and were informed of all distributor processes
Deductions Associate
Hanson Faso Sales & Marketing, Inc.
12.2016 - 07.2018
- Analyzed and resolved a high volume of deductions in a client's trade management system
- Collaborated with client's deduction team to validate deductions and improve documentation accuracy
- Created promotional plans in the trade management system
Order Management Specialist
Hanson Faso Sales & Marketing, Inc.
02.2016 - 12.2016
- Verified customer purchase orders for accuracy, ensuring completeness before processing.
- Ensured timely submission of purchase orders to clients
- Followed up with clients to confirm order receipt and processing
- Communicated order status to customers
- Addressed and corrected order discrepancies
Education
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign
Champaign, IL01-1999
Skills
- Distributor platform management
- Promotional planning
- PowerPoint Presentations
- Client relationships
- Problem Solving
- Time Management
- Teamwork and Collaboration
- Interpersonal & Communication
Timeline
Client Services Manager
Hanson Faso Sales & Marketing, Inc.
07.2018 - Current
Deductions Associate
Hanson Faso Sales & Marketing, Inc.
12.2016 - 07.2018
Order Management Specialist
Hanson Faso Sales & Marketing, Inc.
02.2016 - 12.2016
Bachelor of Arts - Economics
University of Illinois At Urbana-Champaign