Jaime Guerrero
Seattle,WA
Summary
Dynamic Front Desk Supervisor at Benchmark Pyramid with a proven track record in guest relations and staff supervision. Expert in implementing workflow improvements that enhance efficiency and elevate customer satisfaction. Bilingual in English and Spanish, skilled in problem-solving and cash handling, fostering loyalty and driving revenue through exceptional service.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Benchmark Pyramid
01.2022 - Current
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service best practices and hotel policies.
- Implemented workflow improvements that enhanced efficiency in daily front desk activities.
- Managed guest inquiries and resolved issues to maintain high satisfaction levels.
- Oversaw scheduling for front desk personnel, optimizing coverage during peak hours.
- Coordinated communication between departments to ensure a cohesive guest experience throughout the hotel.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
Night Auditor
Wine Country Inn
10.2017 - 12.2021
- Reconciled daily financial transactions, maintaining integrity and accuracy in reports.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Conducted nightly audits of hotel financials, identifying discrepancies and resolving issues.
- Oversaw security protocols during overnight shifts, ensuring a safe environment for guests and staff.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Bartender
Vintner's Golf Course
08.2015 - 12.2021
- Crafted and served diverse cocktails, ensuring high-quality standards for customer satisfaction.
- Managed bar inventory, maintaining optimal stock levels and reducing waste effectively.
- Oversaw daily operations, ensuring prompt service and adherence to quality control measures across shifts.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Collaborated with kitchen staff to coordinate timely drink orders during peak hours, improving service efficiency.
Server
Vintner's Golf Course
06.2012 - 12.2021
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed multiple tables efficiently during peak hours, enhancing guest satisfaction.
- Trained new servers on menu knowledge and service protocols for improved performance.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Handled cash transactions accurately, maintaining accountability for daily sales reports.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere at the venue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Wedding Coordinator
Vintner's Golf Course
05.2016 - 10.2019
- Coordinated logistics for wedding events, ensuring seamless execution of ceremonies and receptions.
- Collaborated with couples to customize wedding experiences, ensuring alignment with their vision and preferences.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Developed comprehensive timelines and checklists to streamline event planning processes and enhance client satisfaction.
- Oversaw setup and breakdown of event spaces, maintaining high standards of presentation and organization.
Education
Associate of Science - Nursing
Napa Valley College
Napa, CA06-2020
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Staff supervision
- POS system operation
- Cash handling
- Hospitality services
- Bilingual- English & Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Benchmark Pyramid
01.2022 - Current
Night Auditor
Wine Country Inn
10.2017 - 12.2021
Wedding Coordinator
Vintner's Golf Course
05.2016 - 10.2019
Bartender
Vintner's Golf Course
08.2015 - 12.2021
Server
Vintner's Golf Course
06.2012 - 12.2021
Associate of Science - Nursing
Napa Valley College