Jaime Harless
Tahlequah,OK
Summary
Hardworking and motivated college student currently working towards a marketing degree with a knowledge in a variety of jobs. Excellent in customer service with experience in solving various customer issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
H&M Retail
03.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Package Handler
FedEx:Ground
03.2023 - 08.2023
- Assisted in loading delivery trucks with prepared packages
- Palletized boxes to increase movement and shipment efficiency
- Picked products using RF scanner to fill orders
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Loaded completed orders on pallets according to delivery numbers.
Merchandising Assistant
Jcpennys
10.2022 - 02.2023
- Transported and positioned floor displays with pallet jacks
- Attracted customers and boosted sales by neatly arranging sales signage
- Developed and maintained seasonal plans to account for different department needs
- Printed labels and tags for for-sale merchandise
- Organized engaging front-facing displays to capture customer interest and drive revenue growth
- Communicated and coordinated planogram execution with store management.
Armed Security Officer
CHEROKEE NATION ENTERTAINMENT
10.2020 - 07.2022
- Provides protection for the physical assets of CNE properties including guests and employees; reports all safety hazards to leadership
- Prevents guests from entering premises with prohibited items; addresses guests who are in violation of policies and procedures
- Patrols the physical facilities of CNE properties, including casinos, smoke shops, and parking lots
- Greets guests at property and provides directions and assistance, as needed
- Responds to accidents and incidents; performs CPR and first aid procedures, as needed
- Detects suspicious activity and behavior of guests and employees and notifies leadership
- Maintains a good working relationship with local law enforcement agencies and fire and safety departments
- Maintains detailed written reports of incidents following policies and procedures
- Ensures compliance with CNE age requirements and policies by reviewing guests' identification
- Prepares written reports of investigations, criminal, and patrol activities
- Interviews witnesses and obtains signatures; complies with legal regulations
- Performs other job-related duties as assigned.
Cage Cashier
CHEROKEE NATION ENTERTAINMENT
11.2018 - 10.2020
- Safeguards the cage bank assets
- Adheres to all cage department policies
- Handles all guest exchanges of tickets for cash
- Cashes guest checks within established limits in compliance with check cashing policies
- Exchanges foreign currency for customers at “posted” discount rates
- Communicates with slot personnel concerning guest credit information
- Verifies and provides funds for and records jackpot payouts
- Handles fill transactions for other slot personnel
- Exchanges currency for slips
- Verify soft count funds accepted into Main Bank accountability (acting in the capacity of Main Banker).
Customer Service Representative
CHEROKEE NATION ENTERTAINMENT
06.2017 - 11.2018
- Maintains knowledge of all casino games
- Knows how the games are played and be able to explain them to customers
- Cashes out tickets for guests at machines
- Makes change for guests at machines
- Performs player's club duties when assigned
- Promotes a fun and entertaining environment for our guests
- Keeps area neat and picked up
- Maintains P&P as well as MICs at all times
- Performs other job-related duties as assigned.
Players Club Representative
CHEROKEE NATION ENTERTAINMENT
10.2016 - 05.2017
- Enroll guests into the Passport Players Club at the Promotions Booth
- Recruit new guests to join the club on the casino floor
- Communicate new sign up and ongoing casino promotions to our guests
- Maintain current knowledge of all events, promotions, and special functions to provide information to guests with accuracy
- Ensure the highest possible standards of guest service are provided by listening and responding to guest concerns and questions
- Collect player contact information during sign-ups and while walking casino floor
- Ensure data integrity by protecting guest information in the Casino Management System
- Handle special requests and ensure guest satisfaction
Education
College Degree - Marketing
Northeastern State University
05.2025
High school diploma -
Shaw High School
Columbus, GA06.2013
Skills
- Customer Service
- Report Writing
- Team Training
- Team Leadership
Certification
Womens Junior Olympic Silver Medalist June 2010
Certifications and Licenses CPR & First Aid
Timeline
Retail Sales Associate
H&M Retail
03.2023 - 09.2023
Package Handler
FedEx:Ground
03.2023 - 08.2023
Merchandising Assistant
Jcpennys
10.2022 - 02.2023
Armed Security Officer
CHEROKEE NATION ENTERTAINMENT
10.2020 - 07.2022
Cage Cashier
CHEROKEE NATION ENTERTAINMENT
11.2018 - 10.2020
Customer Service Representative
CHEROKEE NATION ENTERTAINMENT
06.2017 - 11.2018
Players Club Representative
CHEROKEE NATION ENTERTAINMENT
10.2016 - 05.2017
College Degree - Marketing
Northeastern State University
High school diploma -
Shaw High School
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