Jaime Heath

• Provided small business with remote client and operations support through CRM maintenance, project management, administrative support, event planning, traveling logistics and marketing support.
• Managed customer relationship management tools and systems, swiftly addressing and resolving system issues to enhance user experience.
• Assisted in creating marketing materials, including brochures and flyers, to attract and engage new and existing customers.
• Clients:

2023/Camptown Hotel

2022-2023/Holland Flower Shop

2019-2020/Greenberg & Greenberg

2019/Pyramid America

2017-2019/Austerlitz Historical Society

2018/Babaraba Ltd.

2016-2018/Upwork

• Assisted incoming residents through entire leasing process from initial inquiry to move in.
• Conducted daily tours of apartment community for prospective residents, aligning offerings with their budget and lifestyle needs.
• Worked directly with property manager to collect and process rent monthly payments.
• Managed invoice processing to maintain financial records and support vendor relationships.
• Maintained accurate filing system for 300+ residential units. Coordinating with management, maintenance and outside vendors to provide an enjoyable and safe community.
• Planned and implemented monthly resident events including purchasing, decorating and hosting seasonal events.
• Worked with in-house marketing team to provide fun and relevant resident experiences.
• Coordinated resident contests, perks and giveaways with on-site restaurants and retail stores.

• Oversaw daily operations of new luxury 13-room boutique hotel on Martha's Vineyard, managing budget and marketing planning, reservations, staff, events, and concierge services to ensure exceptional guest experiences
• Worked directly with marketing team to develop hotel amenities, packages and experiences through pricing, procurement and vendor relations to provide unforgettable guest experiences
• Fostered and maintained on-site entertainer and VIP guest relations through one-on-one concierge and on-call services
• Conducted hiring and training for 10+ seasonal staff, focusing on interpersonal skills, luxury hospitality, housekeeping, and emergency preparedness.
• Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
• Off-season preparations including creating annual budgets, P&L outlook, inventory management, licensing obtainment, training updates, safety inspections and virtual pre-season bookings
• Partnered with owner/creative director to establish cohesive art direction through art and decor procurement, music playlists, curated performances, and cocktail events, enhancing overall guest ambiance

• Oversight of all aspects of glamping operations, including front desk, housekeeping, and food and beverage
• Supervised a team of front desk agents and housekeeping associates providing guidance and support to ensure exceptional customer service and cleanliness
• Worked directly with reservations department to manage room inventory to maximize occupancy rates and revenue
• Developed tailored itineraries for guests, leveraging knowledge of local activities and eateries to enhance guest experiences
• Worked with Denver, CO ownership team to maintain and reach company goals
• Collaborated with the sales team to develop promotional packages and special offers to attract new customers
• Maintained positive relationships with local community organizations and businesses to promote the hotel's brand image
• Worked directly with property partners to coordinate tours, events to maintain a positive relationship
• Off-season preparations including creating annual budgets, P&L outlook, inventory management, licensing obtainment, training updates, safety inspections and virtual pre-season bookings