Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jaime Hegel

Intake Coordinator/Peer Support Counselor
Spokane,WA

Summary

Attentive peer support specialist promoting a several-year career sharing life experiences regarding mental illnesses and substance abuse and always ready with a listening and attentive ear for others. Skilled at providing a high level of support and helping individuals find needed community services. Ready for a new position assisting others and helping each live optimal lives.

Overview

7
years of professional experience
1
Certification

Work History

Isabella House
Spokane, WA

Certified Peer Support Specialist/Intake Coordinator
11.2022 - Current

Job overview

  • Assisted clients in developing coping skills and strategies to manage daily stressors.
  • Maintained accurate records of client progress and interactions according to agency policy.
  • Monitored client safety by recognizing potential warning signs of relapse or crisis situations.
  • Participated in case conferences and staff meetings to discuss best practices and provide feedback on client progress.
  • Offered guidance on how to access housing, employment opportunities, educational programs. within the community.
  • Engaged in outreach activities such as attending fairs or providing presentations to raise awareness about mental health issues among the general public.
  • Attended trainings related to mental health topics such as trauma-informed care or evidence-based treatments like cognitive behavioral therapy.
  • Maintained strict data confidentiality and privacy on information related to individuals.
  • Led support groups and facilitated one-on-one meetings with struggling individuals.
  • Spearheaded intake coordination efforts that contributed to breaking company records for monthly revenue generation on several occasions.
  • Redesigned the intake process to create a more comfortable and compassionate experience for peers, significantly reducing anxiety during onboarding.
  • Assisted in the implementation of a revitalized positive reward system.
  • Integrated peer support and intake coordination.
  • Trained support staff on the intake process to ensure they could manage and complete intakes outside of regular business hours.

Isabella House
Spokane, WA

Clinical Support Staff Supervisor
01.2021 - 11.2022

Job overview

  • Managed daily operations of the support staff team, including assigning tasks and monitoring progress.
  • Developed policies and procedures for support staff to ensure compliance with company standards.
  • Provided guidance to members of the support staff on how to handle difficult situations or clients.
  • Analyzed data from client feedback to identify areas where improvements could be made.
  • Completed UAs and BAs on clients.
  • Passed medications to clients.
  • Documented client activities throughout the day in detailed logs.
  • Adhered to strict HIPAA regulations to secure the confidentiality and security of sensitive client information.
  • Created a welcoming environment for clients.

Hegel Home and Tile/WJ Howard
San Tan Valley, AZ

Project Manager
01.2018 - 04.2020

Job overview

  • Developed and implemented project plans, budgets, and schedules.
  • Monitored the progress of construction projects ensuring quality control standards were met.
  • Conducted regular meetings with clients to discuss progress reports and changes in scope or design.
  • Maintained detailed records of all costs associated with each project.
  • Provided technical guidance to on-site personnel including laborers and supervisors.
  • Resolved conflicts between various parties involved in the construction process.
  • Advised clients on innovative ways to reduce overall costs while maintaining quality standards.
  • Completed manual labor at job sites when extra hands were needed.

Education

SFCC
Spokane, WA

Associate of Arts from Social Work

Skills

  • Behavioral Management
  • Substance Abuse Knowledge
  • Resource Navigation
  • Family Support
  • Boundary Setting
  • Interpersonal abilities
  • Leadership skills
  • Problem-solving skills
  • Recovery assistance and support
  • Relationship-building skills

Certification

  • Food handlers Card
  • First aid
  • Certified Peer Counselor
  • Harnessing the Power of Peer Support and Lived Experience

Timeline

Certified Peer Support Specialist/Intake Coordinator

Isabella House
11.2022 - Current

Clinical Support Staff Supervisor

Isabella House
01.2021 - 11.2022

Project Manager

Hegel Home and Tile/WJ Howard
01.2018 - 04.2020

SFCC

Associate of Arts from Social Work

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Jaime HegelIntake Coordinator/Peer Support Counselor