Jaime Held
Medical Laboratory Associate
Machesney Park,IL
Summary
High performing, detailed oriented Laboratory Associate well-versed in performing tasks in various departments within clinical and hospital settings. Highly organized and demonstrates accuracy and thoroughness giving attention to detail. Ready to bring 15 years of related experience of providing exceptional patient care to challenging new role. Take pride in work and manage time and prioritize effectively to achieve organizational goals while maintaining a positive attitude. Committed to continuous improvement and team success.
Overview
15
15
years of professional experience
Work History
Laboratory Associate
Mercy Health Javon Bea Hospitals
10.2013 - Current
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Collaborated with physicians and partners to guide in proper test ordering and specimen collection and handling. Consulted with outside professionals and specialists about tests and testing results.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
Lead Donor Processor
Grifols Plasma Center
11.2008 - 07.2013
- Enhanced donor satisfaction by providing efficient and professional service during the donation process.
- Streamlined the donor registration process, ensuring accurate and timely data entry.
- Maintained a clean and organized donor processing area, promoting a safe and comfortable environment for donors.
- Improved overall donation center efficiency by effectively managing donor flow and scheduling staffing.
- Conducted thorough pre-donation screenings to ensure donor eligibility and maintain safety standards.
- Assisted with training over 30 staff members, from processors to phlebotomists to ensure a knowledgeable team capable of handling various situations related to blood donation.
- Provided exceptional customer service, addressing any concerns or questions from donors in a professional manner.
- Maintained detailed records of all donations, ensuring accuracy for future reference and analysis purposes.
- Contributed to quality assurance measures by adhering strictly to established protocols for sample collection and storage.
Education
High School Diploma -
Hononegah High School
Rockton, ILSome College (No Degree) - Working Towards Associates in Science
Rock Valley College
Rockford, ILSkills
- Test Documentation & Ordering In EPIC
- Cytology Preparation/Processing
- Assist with supply inventory and Instrument Maintenance
- Specimen Processing
- Organizational Skills/Attention to Detail
- Time Management
- Adaptability and Flexibility
- Problem Solving/Critical Thinking
- Effective Communication
- Multitasking Abilities
Timeline
Laboratory Associate
Mercy Health Javon Bea Hospitals
10.2013 - Current
Lead Donor Processor
Grifols Plasma Center
11.2008 - 07.2013
High School Diploma -
Hononegah High School
Some College (No Degree) - Working Towards Associates in Science
Rock Valley College
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