Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jaime Howlett

Cedar Rapids,IOWA

Summary

Resourceful and tireless Duty Supervisor able to handle all management needs, organizing, distributing and complex projects. Always looking for ways to improve operations and increase team success. Resolve problems tactfully, keeping employees and customers satisfied.

Overview

23
23
years of professional experience

Work History

Direct Support Professional

Optimae Life Services
Cedar Rapids, IOWA
05.2023 - 03.2024
  • Observed regulations to protect client safety and promote wellness
  • Offered encouragement, coaching and emotional support to help clients achieve established goals
  • Worked cooperatively with client families, co-workers and supervisors to support client
  • Participated in training, staff meetings and other professional development activities
  • Guided clients in administering proper dose and timing of medications
  • Wrote reports detailing support and service provided throughout each shift
  • Transported clients to appointments, activities and community outings
  • Followed approved behavior plans and intervention strategies to support client progress towards goals
  • Assisted clients in learning and developed new skills.
  • Customized plans, according to clients needs, wants, and barriers through objective assessments
  • Kept a log of community partners to make referrals for services such as phones, housing, and financial resources
  • Provide crisis intervention as needs arise
  • Participate in "on call" and phone support service
  • Instruct Patient in Home Programs on Basic Living Skills

Part-Time Teller

Wells Fargo
Cedar Rapids, IOWA
03.2022 - 04.2023
  • Processed bill payments, verifying payment dates and amounts due
  • Secured funds via following bank processes and legal requirements
  • Managed deposits, plan contributions and supply purchases for checks or new cards
  • Highlighted unit exchange rates for multi-currency transactions
  • Received checks and cash, verifying amounts and checking accuracy of deposit slips
  • Prevented fraud by spotting suspicious behavior and problematic transactions
  • Resolved customer issues, addressing account problems and discrepancies
  • Utilized Microsoft Business applications
  • Monitor Currency, Coin, Or Checks In Cash Drawer

Seasonal Operations PT Supervisor

UPS
Hiawatha, IOWA
11.2021 - 12.2022
  • Ability to create and manipulate Microsoft Office Excel spreadsheets, and use Microsoft Office Word to create and modify documents
  • Determined operational strategies to bring procedures and personnel in line with company values
  • Promoted success from employees by making personalized gift bags of appreciation
  • Achieved work objectives by prioritizing jobs, organizing schedules and coordinating assignments
  • Worked closely with upper management coordinating daily schedules regarding staffing, availability, and cohesiveness.
  • Review driving routes and suggest edits in comparison to driver helper residency

Domestic Manager

Self Employed
Cedar Rapids, IA
10.2009 - 11.2021
  • Coordinate travel for multiple locations and individuals in timely manner
  • Completed all tasks promptly and with no oversight
  • Work continually to meet daily demands and handled challenging projects
  • Budgeted, procured, planed, and prepared well established healthy meals and snacks.

Volunteer work
Cedar Rapids Schools

Assist in meal services
Read to students on as needed bases
Arts and crafts instruction with youth students

Veteran Affairs Hospitals and Clinic

Assisted in mail/post services
Directed patients throughout the hospitals and clinics

Supervisor of Operations

United States Air Force
Dover, DE
06.2001 - 10.2009
  • Developed and implemented policies and procedures for efficient workflow.
  • Provided education and training through programming for up to 40 people.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Provided performance management for 6 direct reports.
    Analyzed historical climate information, such as precipitation or temperature records, to help predict future weather or climate trends.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Developed Standard Operating Procedures for forecasting and new policy.
  • Developed computer programs to collect meteorological data or to present meteorological information.
  • Analyzed climate data sets, using techniques such as geophysical fluid dynamics, data assimilation, or numerical modeling.
  • Prepared forecasts or briefings to meet the needs of industry, business, government, or other groups.
  • Formulated predictions by interpreting environmental data, such as meteorological, atmospheric, oceanic, climate, or related information.
  • Interpreted data, reports, maps, photographs, or charts to predict long- or short- range weather conditions, using computer models and knowledge of climate theory, physics, and mathematics.
  • Developed or use mathematical or computer models for weather forecasting.
  • Prepared weather reports or maps for analysis, distribution, or use in weather broadcasts, using computer graphics.
  • Coordinated moral welfare and relief actives for up to 600 people. Performed acquisition actives for clinic spaces.
    Assessed operations and intelligence to formulate and execute operational strategy.
  • Observed, recorded, and reported to physician the patent's condition or injury, the treatment provided, and reactions to drugs or treatment.
  • Immobilized patent for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device.

Education

Associate in Science (A.S.) -

Community college of the Air Force
01.2001

Skills

  • Scheduling
  • Time management
  • Quality assurance
  • Critical thinking
  • Task prioritization
  • Multitasking
  • Bank Deposits
  • Integrity
  • Evaluate Skills Or Capacities
  • Rehabilitation Program
  • Mental Disabilities Or illness compliance
  • Interview Customers
  • Spreadsheet Software
  • Phone task triage
  • Quality Assurance
  • Analyze Workflow

Accomplishments

  • Dodson Award
  • Air Force Commendation Medal
  • AF Outstanding Unit Award w/ 1 oak cluster AF Good Conduct
  • Medal w/ 2 oak clusters National Defense Service Medal
  • Global War on Terrorism Medal
  • AF Longevity Service w/ 1 oak leaf cluster
  • USAF NCO PME Graduate ribbon
  • AF Training Ribbon

Timeline

Direct Support Professional

Optimae Life Services
05.2023 - 03.2024

Part-Time Teller

Wells Fargo
03.2022 - 04.2023

Seasonal Operations PT Supervisor

UPS
11.2021 - 12.2022

Domestic Manager

Self Employed
10.2009 - 11.2021

Supervisor of Operations

United States Air Force
06.2001 - 10.2009

Associate in Science (A.S.) -

Community college of the Air Force
Jaime Howlett