Jaime Jacobo
Lawndale,CA
Summary
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Behavior Frontiers
El Segundo
03.2025 - 10.2025
- Managed scheduling function for assigned regions, ensuring fulfillment of client treatments.
- Communicated with clients, clinical team, and management to uphold service quality.
- Optimized authorization hours, recovering lost treatment time to enhance service delivery.
- Monitored KPIs and collaborated with management to elevate regional scheduling performance.
- Conducted quality checks on scheduling logs to minimize errors and missed opportunities.
- Facilitated improvement meetings with managers and clinical teams to address KPI shortfalls.
- Handled sensitive client information with discretion, ensuring strict HIPAA compliance.
- Managed communication between families and therapists to ensure effective scheduling.
- Managed daily operations related to employee scheduling, such as approving time-off requests or assigning shift swaps.
- Provided support in resolving scheduling conflicts between employees.
Retail Scheduler
Security Industrial Specialist
Culver City
08.2024 - 03.2025
- Coordinated retail security staff schedules across five regions, including New York and California.
- Managed staffing for luxury clients such as Chanel and Apple.
- Executed daily scheduling adjustments for 20 to 30 urgent requests.
- Addressed last-minute changes and staffing shortages in fast-paced environments.
- Served as primary contact for supervisors and HR regarding employee work status.
- Collaborated with management to forecast future staffing needs effectively.
- Developed scheduling software to optimize workflow efficiency.
- Communicated schedule changes promptly throughout the organization.
- Coordinated scheduling for security personnel across multiple client sites.
- Managed daily adjustments to staffing schedules based on client needs.
Customer Service Dispatcher
MAT Express
Hawthorne
06.2023 - 07.2024
- Coordinated dispatch schedule for 15+ drivers, achieving 98% on-time delivery rate.
- Managed daily delivery schedules and ensured timely shipments.
- Monitored and updated dispatch logs and transportation management system for accurate records.
- Communicated with clients to provide shipment status updates and resolve delivery issues.
- Responded to emergency calls, resolving 90% of issues within one hour.
- Maintained strong client relationships by addressing concerns promptly and ensuring service satisfaction.
- Assisted with inventory management and coordinated month-end billing processes.
- Served as primary liaison between drivers, clients, and warehouse staff to expedite issue resolution.
- Coordinated dispatch schedules for drivers to ensure timely deliveries.
- Developed relationships with customers by providing excellent customer service.
- Provided support in logistics planning to optimize delivery routes and times.
Customs Trade Clerk
FedEx Trade Network
Gardena
12.2022 - 06.2023
- Processed import/export documentation and verified master bills for air, ocean, and container freight.
- Ensured compliance with customs regulations to eliminate delays.
- Maintained accurate shipment records to meet record-keeping standards.
- Managed inventory data through FedEx Trade Network systems, enhancing operational efficiency.
- Processed incoming shipments and maintained accurate documentation for logistics operations.
- Communicated effectively with team members to streamline operational workflows and procedures.
Accounting Clerk
Washington Iron Works
Gardena
03.2022 - 10.2022
- Managed accounts payable and receivable to maintain precise financial records.
- Identified discrepancies through timely reconciliation of invoices and bank statements.
- Organized financial records to enhance document accessibility and compliance.
- Generated journal entries and financial reports for efficient monthly reporting.
- Processed payroll and employee expense reimbursements with accuracy.
- Resolved inquiries and provided necessary information through effective call management.
- Facilitated month-end closing processes by ensuring organized financial documentation.
- Provided comprehensive administrative support to office staff and management.
Outbound Warehouse Associate
Amazon
Hawthorne, California
06.2018 - 03.2022
- Executed efficient picking, sorting, and scanning processes to ensure same-day package delivery.
- Managed lanes for timely package pickups within seven minutes.
- Investigated return packages and coordinated rescheduling for prompt cycle delivery.
- Maintained warehouse safety and compliance as a safety associate.
- Trained new employees on essential knowledge for same-day operations.
- Collaborated with operations management to assign tasks, enhancing sorting efficiency.
- Operated scanning equipment for accurate tracking of packages during the sortation process.
Education
Associate of Science - Business Administration
El Camino College
TorranceAssociate of Arts - Behavioral Sciences
El Camino College
Torrance, CASkills
- Logistics management and shipment coordination
- Administrative support and data entry
- Schedule management and optimization
- Client communication and support
- Dispatch coordination and delivery assistance
- Accuracy under pressure and compliance
- Logistics operations
- Staffing assignments
- Process improvement
- Teamwork and collaboration
- Deadline oriented
Timeline
Scheduling Coordinator
Behavior Frontiers
03.2025 - 10.2025
Retail Scheduler
Security Industrial Specialist
08.2024 - 03.2025
Customer Service Dispatcher
MAT Express
06.2023 - 07.2024
Customs Trade Clerk
FedEx Trade Network
12.2022 - 06.2023
Accounting Clerk
Washington Iron Works
03.2022 - 10.2022
Outbound Warehouse Associate
Amazon
06.2018 - 03.2022
Associate of Science - Business Administration
El Camino College
Associate of Arts - Behavioral Sciences
El Camino College