Sarah Valliere
Estero
Summary
Dedicated scheduling coordinator with 6 years of experience in healthcare and hospitality management. Proven expertise in case management, scheduling, and compliance, effectively managing caseloads of up to 85 clients and 65 caregivers. Skilled in training and onboarding staff, enhancing operational efficiency, and maintaining high standards of service. Committed to fostering professional relationships and ensuring client satisfaction through meticulous attention to detail and organizational skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Scheduling Coordinator
McKenney Home Care
Bonita Springs
03.2022 - 07.2026
- Managed scheduling for 85 clients and 100 caregivers, ensuring optimal coverage and service delivery.
- Managed 3800 hours and 500 shifts of service weekly.
- Established initial schedules to facilitate efficient task management.
- Modified and revised central scheduling system to improve task alignment and resource allocation.
- Maintained accurate client logistical records to ensure seamless operations.
- Managed on-call duties across two offices, addressing client needs effectively.
- Collaborated with the recruiter and HR Coordinator to fulfill staffing requirements.
- Partnered closely with senior managers to promptly identify and fill open positions with suitable candidates.
- Conducted interviews and orientations.
- Conducted intakes in facility or client's homes.
Case Manager
Griswold Home Care
Bonita Springs
11.2020 - 03.2022
- Managed a caseload of 85 clients while remaining in compliance with company and ACHC standards.
- Coordinated daily operations of 65 caregivers, maintaining service quality and compliance with care standards.
- Created and managed a scheduling system for 85 clients and 65 caregivers to ensure timely service delivery.
- Maintained caregiver and client requirements in compliance with company and AHCA standards; this included monthly calls, follow-up calls, home visits, accurate scheduling, along with proper documentation of client requirements.
- Conducted intakes in facility or client's home to assess client's needs.
- Interviewed, onboarded, and trained direct caregivers.
- Educated potential clients on available services and payment options to facilitate informed decision-making.
- Obtained client's summary of benefits from their insurance company and appropriately scheduled care accordingly.
- Built and maintained professional relationships with caregivers, clients, and local providers.
- Audited and processed weekly billing.
- Volunteered weekly to cover all holiday and after hour emergency calls.
- Trained new office staff.
Restaurant Manager
The Hampton Social
Naples
01.2018 - 12.2020
- Conceptualized and implemented a training program, educating employees on restaurant protocols, safety procedures, food and beverage knowledge, and POS systems; conducted and organized effective training sessions.
- Developed training materials and organized classrooms for new beverage and menu rollouts, ensuring staff were well-prepared for customer service.
- Streamlined orientation and onboarding process for new employees, enhancing integration into restaurant culture.
- Coordinated regular staff meetings to enhance communication and teamwork.
- Conducted biannual and annual performance based reviews with staff.
- Created employee schedules for 50 staff based on forecasted weekly budget to optimize labor allocation.
- Adjusted daily labor based on recent sales and daily reservations.
- Conducted interviews with prospective employees to assess qualifications and fit.
- Developed and implemented new policies and procedures.
Education
Health Administration - Some College
Hodges University
Fort Myers, FL12-2020
High School Diploma -
Barron Collier High School
Naples, FL06-1997
Skills
- Scheduling management
- Case management
- Logistics coordination
- Resource allocation
- Operational efficiency
- Compliance adherence
- Intake processing and reporting
- Data entry
- Time management
- Staff coordination
- Employee orientation and training programs
- Administrative duties and task delegation
- Performance assessment
- Task prioritization
- Calendar management
- Computer proficiency
- Analytical skills
- Problem resolution
- Service excellence
- Team collaboration
- Effective communication
- Relationship management
- Confidentiality protocols
- Basic math and typing skills in guest services
- Basic math and typing skills in guest services
Certification
ServSafe
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Scheduling Coordinator
McKenney Home Care
03.2022 - 07.2026
Case Manager
Griswold Home Care
11.2020 - 03.2022
Restaurant Manager
The Hampton Social
01.2018 - 12.2020
Health Administration - Some College
Hodges University
High School Diploma -
Barron Collier High School