Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaime Jones

Little Rock,AR

Summary

Results-driven professional specializing in system integration, project management, and workflow optimization who continuously builds strong rapport and relentlessly works to understand the intricacies of each business goal to provide continual service delivery.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Market Solutions Implementation Consultant

Arkansas Blue Cross and Blue Shield
Little Rock, AR
12.2021 - Current
  • Developed implementation plans tailored to customer needs, outlining key milestones and tasks.
  • Prepared status reports for customers detailing the current state of their implementations.
  • Analyzed customer processes, identifying areas for improvement through automation.
  • Monitored progress of implementations against project timelines.
  • Coordinated with cross-functional teams to troubleshoot and resolve implementation issues.

Project Manager

Arkansas Blue Cross and Blue Shield
Little Rock, AR
12.2017 - 12.2021
  • Developed comprehensive project plans to be shared with stakeholders.
  • Liaised between senior management and project team members to ensure effective communication throughout the duration of the project.
  • Resolved conflicts between team members in order to maintain productivity levels.
  • Identified potential risks and mitigation strategies.
  • Mentored junior project managers and other staff.

Technical Writer/Business Analyst

Arkansas Blue Cross Blue Shield
Little Rock, AR
10.2002 - 12.2017
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Developed training materials on new products/services.
  • Presented complex technical concepts in clear manner suitable for non-technical audiences.
  • Developed workflow diagrams illustrating complex processes.
  • Created templates for standardizing style across multiple documents.

Education

Bachelor of Science - Business Information Systems

John Brown University
Siloam Springs, AR
12-2010

Associate of Applied Science - Computer Science

NorthWest Arkansas Community College
Bentonville, AR
05-1997

Skills

  • Business Analysis
  • Implementation and configuration
  • Issue Resolution
  • Requirements Gathering
  • Reporting and documentation
  • Project Management
  • Process Improvement

Certification

  • Project Management Professional (PMP)
  • Certified ScrumMaster (CSM)
  • Certified SAFe Agilist (SA)

Timeline

Market Solutions Implementation Consultant

Arkansas Blue Cross and Blue Shield
12.2021 - Current

Project Manager

Arkansas Blue Cross and Blue Shield
12.2017 - 12.2021

Technical Writer/Business Analyst

Arkansas Blue Cross Blue Shield
10.2002 - 12.2017

Bachelor of Science - Business Information Systems

John Brown University

Associate of Applied Science - Computer Science

NorthWest Arkansas Community College
  • Project Management Professional (PMP)
  • Certified ScrumMaster (CSM)
  • Certified SAFe Agilist (SA)
Jaime Jones