Jaime Kolarek
Aubrey,TX
Summary
Quality driven Principal Ops Production Coordinator bringing over 20 years of loss mitigation, customer service, compliance, and financial analysis experience. Successful for maintaining an efficient workflow in Repo Specialty. Proven ability to establish a good working relationship with management and peers to achieve organizations goals. Ready to apply my experience and abilities to take on a new professional challenge.
Overview
21
21
years of professional experience
Work History
Principal Ops Prod Coordinator
Capital One Auto Finance
Plano , TX
05.2020 - Current
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Updated operational methods, procedures, tracked information and compiled data to improve efficiency.
- Developed project plans identifying key issues, approaches and performance metrics.
- Maximized team performance by monitoring daily activities and mentoring team members. Daily floor support for over 40 associates
Loan Solutions Operations Specialist
Capital One Auto Finance
Plano, TX
08.2016 - 05.2020
- Monitors and updates multiple trackers daily and PFR's
- Assists with training and development, account research and problem solving.
- Monitors and processed release process for units that have been repossessed.
- Tracks errors , coaching and provides feedback to reduce risk.
- Assists management and team with projects including; creating swim lane to map out hardship fulfillment and TPR process. Streamlined release process, regulated out to customer process due to legal compliance, risk and bro audit.
- Conduct ed daily denial audits for potential defects.
- Handled 50+ calls per day to address customer inquiries and concerns
Account Manager
Capital One Auto Finance
Plano , TX
05.2008 - 08.2016
- Manage 100+ portfolio of hardship requests from borrowers.
- Educate and assist delinquent customers and negotiate arrangements to prevent losses.
- Communicate with internal departments to monitor and control account activity.
- Adhere to quality assurance and income guidelines for accurate file submission.
- Maintain accuracy and consistency for audit and reporting.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability
- Liaised between account holders and various departments
Loss Mitigation Negotiator 2
EMC Mortgage
Lewisville, TX
05.2006 - 05.2008
- Analyze short sales, deed in lieu, and note sales sent in by mortgage service companies in order to minimize loss.
- Contact realtors, servicing companies, legal counsel and borrowers to obtain full spectrum of the file before coming to decision on how to proceed.
- Reviewed HUD and settlement statements for best options.
- Execute any other tasks or special projects that were given by management.
- Obtain Fannie Mae, Freddie Mac, FHA, and PMI approval if needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Developed and maintained courteous and effective working relationships
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Loss Mitigation Specialist
Centex Home Equity
Plano, TX
02.2005 - 05.2006
- Worked on assigned loans, contact customers and provided loss mitigation work out options within guidelines.
- Duties included negotiating repayment plans, short sales, setting up loan partial claims, loan modifications and deed n lieu. Obtained Fannie Mae, Freddie Mac, FHA, and PMI approval if needed.
- Controlled loss by assessing risk, conducting system analysis and recommending policy solutions
- Manage portfolio of modification requests from borrowers and third parties.
- Contact appropriate parties to negotiate terms and timeliness of modifications.
- Communicate with high level of quality service with internal and external customers.
- Submit files to investors, management and mortgage insurance companies as outlined.
- Send necessary correspondence to all parties to proceed and finalize modification.
- Confirm accuracy of title reports.
- Manage foreclosure sales list and postpone sale queue.
- Worked with various lenders to find best deal for homebuyers per month
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process
- Remained updated with latest information related to mortgage products and services being offered
- Assisted with short sales and deed in lieu processes
Workout Negotiator
Countrywide Home Loans
Plano , TX
08.2002 - 02.2005
- Manage portfolio of 300+ modification requests from borrowers and third parties.
- Contact appropriate parties to negotiate terms and timeliness of modification.
- Handled highly escalated accounts and workout solution to avoid foreclosure sale.
- Resolved problems, improved operations and provided exceptional service
- Identified issues, analyzed information and provided solutions to problems
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Change of Request Analyst
Countrywide Home Loans
Simi Valley, CA
04.2001 - 08.2002
- Daily changes made to the monthly statements .
- Worked with outside vendors on marketing.
- Worked on legal changes, delinquent statements, home equity lines of credit, and year end process.
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Oversaw daily operations to ensure high levels of productivity
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Some College (No Degree) -
Moorpark College
Moorpark, CASkills
- Detail-oriented
- Analytical
- Results-oriented
- Computer efficient Microsoft excel, Google sheets, Google slides, Power Point, Chrome, Window 10, and G Suites
- Ability to prioritize multiple demands in a high pressure environment
- Ability to perform tasks quickly and accurately
- Ability to analyze reports
- Operational processes
- Coaching and mentoring
- Account verification
- Team Training
- Goals and performance
- Relationship building and management
- Forecasting abilities
- Operations
Affiliations
- Awarded associate of the month multiple months
- Strong
- Created problem solving strategy that reduced risk of our customers personal information becoming non secure.
- Streamlined the release process to a one person resolution.
- Supports and volunteers at MS and Juvenile Diabetes events.
Timeline
Principal Ops Prod Coordinator
Capital One Auto Finance
05.2020 - Current
Loan Solutions Operations Specialist
Capital One Auto Finance
08.2016 - 05.2020
Account Manager
Capital One Auto Finance
05.2008 - 08.2016
Loss Mitigation Negotiator 2
EMC Mortgage
05.2006 - 05.2008
Loss Mitigation Specialist
Centex Home Equity
02.2005 - 05.2006
Workout Negotiator
Countrywide Home Loans
08.2002 - 02.2005
Change of Request Analyst
Countrywide Home Loans
04.2001 - 08.2002
Some College (No Degree) -
Moorpark College