JOSHUA L. RUSH
St. Cloud
Summary
Strategic and engaging leader known for leveraging exceptional communication skills to align teams, foster collaboration, and effectively guide projects from inception to successful completion. Focused on driving positive outcomes through transparent communication and building strong interpersonal relationships.
Overview
9
9
years of professional experience
Work History
Principal Operations Prod Coordinator
Capital One NA
01.2022 - Current
- Subject matter expert in Mastercard chargeback rules and department policies
- Mentored new associates through Capital One's training evolution and taught the new hires the basic responsibilities of the position and all that is requested of them.
- Assist leadership in reporting requirements and leading team meetings
Senior Operations Coordinator
Capital One NA
09.2017 - 08.2022
- Piloted new processes for Capital One's Card Disputes Team, enhancing operational effectiveness and dispute management.
- Coordinated with acquirer banks to resolve disputes, advocating for favorable outcomes for Capital One customers.
- Led investigations into personal and business checking account card disputes, ensuring thorough resolution and customer satisfaction.
Education
ASSOCIATE OF ARTS DEGREE -
Saint Cloud State University
St. Cloud, MN05-2015
Skills
- Coordination
- Problem Solving
- Leadership
- Training development
- Data Analysis
- Research
Projects
- Helping with a special process responsible for identifying and processing 4808 Technical chargebacks. I served as one of the point of contacts for the project. The work done is responsible for recovering over $4,880,000.00 in funds to date.
- Was selected twice for Assistant Coach lends for the High Priority team within Merchant Disputes. While serving in the role our teams met our throughput requirements while maintaining the highest of quality standards
- Conducted instructor-led group training sessions and one-on-one training to ensure successful knowledge transfer and skill development.
Timeline
Principal Operations Prod Coordinator
Capital One NA
01.2022 - Current
Senior Operations Coordinator
Capital One NA
09.2017 - 08.2022
ASSOCIATE OF ARTS DEGREE -
Saint Cloud State University