Dedicated professional with strong customer service skills and a proven track record in team collaboration and regulatory compliance. Committed to enhancing customer satisfaction through effective communication and problem resolution. Expertise in process improvement and team collaboration, achieving high customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Document Control Senior Support/Training Officer
Consolidated Nuclear Security (CNS)
09.2024 - Current
Adhere to Document Control and Training Coordinator/Officer requirements.
Maintain compliance with security clearance requirements.
Completed day-to-day duties accurately and efficiently.
Contribute innovative ideas and solutions to enhance team performance and outcomes.
Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritize and organize tasks to efficiently accomplish service goals.
Collaborate closely with team members to achieve project objectives and meet deadlines.
Achieve cost-savings by developing functional solutions to problems.
Manage time effectively to ensure tasks are completed on schedule and deadlines are met.
Utilize various software and tools to streamline processes and optimize performance.
Supervisor Customer Services
United States Postal Service
08.2014 - 08.2024
Supervised daily operations of mail processing and delivery teams.
Trained staff on safety protocols and operational procedures.
Coordinated schedules to ensure timely mail delivery.
Implemented process improvements to enhance service quality.
Conducted performance evaluations and provided constructive feedback.
Developed training materials for new employees and ongoing education.
Monitored workflow efficiency and addressed issues promptly.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Complied with company policies, objectives and communication goals.
Monitored employee productivity to provide constructive feedback and coaching.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Collaborated with other departments to coordinate workflow processes between teams.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Trained new employees on company policies, job duties, and performance expectations.
Education
Master of Science - Vocational Rehabilitation Counseling
The University of Tennessee
Knoxville, Tennessee
Bachelor of Arts - Audiology
The University of Tennessee
Knoxville, Tennessee
Associate of Arts - Speech Pathology
Pellissippi State Community College
Knoxville, TN
High School - undefined
Maryville High School
Maryville, TN
Skills
Customer service
Team collaboration
Time management
Training development
Project management
Process improvement
Regulatory compliance
Communication Skills
Data analysis
Supervision and leadership
Communication
First Aid/CPR
Active listening
Cultural awareness
Team building
Analytical thinking
Clerical support
Decision-making
Teamwork and collaboration
Data entry
MS office
Critical thinking
Collaboration
Organization
SAP and Versatile
Timeline
Document Control Senior Support/Training Officer
Consolidated Nuclear Security (CNS)
09.2024 - Current
Supervisor Customer Services
United States Postal Service
08.2014 - 08.2024
Master of Science - Vocational Rehabilitation Counseling
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation
Document Control + Admin Support Executive Suite at Lakeview Private HospitalDocument Control + Admin Support Executive Suite at Lakeview Private Hospital