Summary
Overview
Work History
Education
Skills
Timeline
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JAIME LAWSON

MARYVILLE,TN

Summary

Dedicated professional with strong customer service skills and a proven track record in team collaboration and regulatory compliance. Committed to enhancing customer satisfaction through effective communication and problem resolution. Expertise in process improvement and team collaboration, achieving high customer satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Document Control Senior Support/Training Officer

Consolidated Nuclear Security (CNS)
09.2024 - Current
  • Adhere to Document Control and Training Coordinator/Officer requirements.
  • Maintain compliance with security clearance requirements.
  • Completed day-to-day duties accurately and efficiently.
  • Contribute innovative ideas and solutions to enhance team performance and outcomes.
  • Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Collaborate closely with team members to achieve project objectives and meet deadlines.
  • Achieve cost-savings by developing functional solutions to problems.
  • Manage time effectively to ensure tasks are completed on schedule and deadlines are met.
  • Utilize various software and tools to streamline processes and optimize performance.

Supervisor Customer Services

United States Postal Service
08.2014 - 08.2024
  • Supervised daily operations of mail processing and delivery teams.
  • Trained staff on safety protocols and operational procedures.
  • Coordinated schedules to ensure timely mail delivery.
  • Implemented process improvements to enhance service quality.
  • Conducted performance evaluations and provided constructive feedback.
  • Developed training materials for new employees and ongoing education.
  • Monitored workflow efficiency and addressed issues promptly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Complied with company policies, objectives and communication goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Trained new employees on company policies, job duties, and performance expectations.

Education

Master of Science - Vocational Rehabilitation Counseling

The University of Tennessee
Knoxville, Tennessee

Bachelor of Arts - Audiology

The University of Tennessee
Knoxville, Tennessee

Associate of Arts - Speech Pathology

Pellissippi State Community College
Knoxville, TN

High School - undefined

Maryville High School
Maryville, TN

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Training development
  • Project management
  • Process improvement
  • Regulatory compliance
  • Communication Skills
  • Data analysis
  • Supervision and leadership
  • Communication
  • First Aid/CPR
  • Active listening
  • Cultural awareness
  • Team building
  • Analytical thinking
  • Clerical support
  • Decision-making
  • Teamwork and collaboration
  • Data entry
  • MS office
  • Critical thinking
  • Collaboration
  • Organization
  • SAP and Versatile

Timeline

Document Control Senior Support/Training Officer

Consolidated Nuclear Security (CNS)
09.2024 - Current

Supervisor Customer Services

United States Postal Service
08.2014 - 08.2024

Master of Science - Vocational Rehabilitation Counseling

The University of Tennessee

Bachelor of Arts - Audiology

The University of Tennessee

Associate of Arts - Speech Pathology

Pellissippi State Community College

High School - undefined

Maryville High School