Jaime Lewis
Myrtle Beach,SC
Summary
To secure a permanent position where I can enhance my growth and contribute to the success of the organization through hard work and dedication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Laboratory Corporation of America
Georgetown County, SC
05.2017 - Current
- Pick up laboratory specimens, fulfill supply orders in the Georgetown County, SC area
- Deliver Patient Laboratory Results
- Tracked daily deliveries ensuring specimens were received by the respected deadline
- Assisting the day shift hospital test clerk with organizing and light accessioning.
Administrative Assistant
Laboratory Corporation of America
Herndon, VA
02.2009 - 05.2017
- Responsible for developing and implementing reorganization strategies to improve quality assurance in patient service center (PSC) sites; address supervisor’s concerns and make the necessary recommendations to promote corporate compliance
- Permanent member of the 2010 “Quality Management Team”, complete quality assurance spreadsheet for the whole Atlantic Region. Recording all metrics and thresholds
- Track and prepare monthly Productivity spreadsheets for the Atlantic Division and distribute to upper management
- Supervise the progress of the Managers to ensure goals are met
- Track quality control deliverables and patient feedback. Ensuring supervisor’s respond to patient complaints within a 48 hour time frame.
- Ensure (PSC) supervisors turn in their monthly logs accordingly and are within compliance of Lab Corp guidelines, policies, and procedures (ensure supervisors are calling redraw patient’s back for further testing)
- Ensure (PSC) supervisors are kept abreast of new developmental training for their laboratory staff members; follow up with the supervisors to make sure the employees have completed the required training
- Prepare and distribute monthly Patient Wait Time Chart to Regional Managers and GM (177 sites are broken down into various minute increments)
- Update all Employee Organizational Charts in the Atlantic Region as company changes and restructuring occurs (MD, DC, VA) and one divisional spreadsheet.
- Prepare and distribute Quality Management conference call minutes.
- Order Comment Cards for the Atlantic Division.
- Scan and prepare comment cards spreadsheet for the Atlantic Division.
- Created and manage the training file spreadsheet for over 400 employees.
- Order J-codes and lab coats for the entire Herndon Region (MD, DC & VA)
- Keep updated IOP spreadsheets for (MD, DC, VA)
- Review Labor with GM’s and Managers to update organizational reports.
- Create closing literature for all the Patient Service Centers in the (MD, DC, VA) region.
- Assist with miscellaneous projects as needed by management. (Redraws, ICD10 updates, Spanish speaking complaints)
- Assisted the facilities department with work orders
- Managed billing for all the PSC phone and cable accounts in the DMV region
- Assisted with safety training for all LabCorp Phlebotomy new hires
Administrative Assistant
Laboratory Corporation of America
Herndon, VA
11.2007 - 02.2009
- Prepare and distribute monthly Patient Wait Time Chart to Regional Manager (45 sites broken down into various minute increments)
- Maintain redraw logs from customer service (call all redraw patients back for further testing)
- Compile data, prepare and distribute the monthly Patient Redraw Spreadsheet; create monthly pie chart to show site redraw percentages
- Update all Employee Organizational Charts in the Atlantic Region as company changes and restructuring occurs (MD, DC, VA)
- Other responsibilities included, composing documents, scanning documents, document conversions, filing, and copying
Senior Service Representative
Laboratory Corporation of America
Herndon, VA
07.2004 - 11.2007
- Pick up laboratory specimens for fill supply orders in the DC Metropolitan area
- Deliver Patient Laboratory Results
- Tracked daily deliveries ensuring specimens were received by the respected deadline
- Learned all routes and backed up over 20 drivers
- Occasionally I would back up two routes a day when needed
Dispatcher/Courier III
Quest Diagnostics Inc.
Baltimore, MD
05.2001 - 07.2002
- Dispatched calls to over 100+ drivers in the DC Metropolitan area
- Scheduled & routed supplies, reports, and laboratory specimens on or before the given deadline
- Provided customer service support to various clients
- Assisted in creating new accounts for Quest Diagnostics, Inc.
- Provided a cost saving alternative by assisting in the implementation of using in-house couriers vs. outsourcing to other companies
- Maintained and updated client account information daily into our company database
- Tracked daily deliveries ensuring specimens were received by the respected deadline
Dispatcher/Courier I / STAT Driver
Quest Diagnostics Inc.
Rockville, MD
05.1998 - 05.2001
- Dispatched calls to over 100+ drivers in the DC Metropolitan area
- Scheduled & routed supplies, reports, and laboratory specimens on or before the given deadline
- Provided customer service support to various clients
- Assisted in creating new accounts for Quest Diagnostics, Inc.
- Provided a cost saving alternative by assisting in the implementation of using in-house couriers vs. outsourcing to other companies
- Tracked daily deliveries ensuring specimens were received by the respected deadline
Education
Diploma -
Watkins Mill High School
Montgomery Village, MD01.1996
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Montgomery College
01.2011
Skills
- Proficiencies in: Microsoft Office 2007 (XP) & 2003 (Word, Excel, PowerPoint, and Outlook), Microsoft Windows 2000 & XP, Adobe Acrobat, Adobe Photoshop, Cognition Professional; Clarity Scanner; E-assist program; Internet Explorer, 1100 system, Scantron
- Customer relations
- Call center experience
- Complaint handling
- Administrative support
- Data collection
Accomplishments
I've worked with other to develop a productivity report used by Corporate and the phlebotomy team thru-out the entire Atlantic Region.
Completed Marksmanship and Licensed Handgun qualifications with the NRA (Women's on Target) program located in the state of MD and SC.
Certification
- Certified in Radar Drug Screening
- Certified in H. Pylori Breath Test
- Certified Phlebotomy Technician with A.S.P.T. certification
- Certified Forensic Urine Drug Screen Collector
Languages
Bilingual (English & Spanish)
Timeline
Customer Service Representative
Laboratory Corporation of America
05.2017 - Current
Administrative Assistant
Laboratory Corporation of America
02.2009 - 05.2017
Administrative Assistant
Laboratory Corporation of America
11.2007 - 02.2009
Senior Service Representative
Laboratory Corporation of America
07.2004 - 11.2007
Dispatcher/Courier III
Quest Diagnostics Inc.
05.2001 - 07.2002
Dispatcher/Courier I / STAT Driver
Quest Diagnostics Inc.
05.1998 - 05.2001
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Montgomery College
Diploma -
Watkins Mill High School
Handgun Qualification for the State of MD and SC
Marksmanship and Handgun qualifications License#OHIL-2013-0109