Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaime Lopez

Fresno,CA

Summary

Compassionate Elderly Caregiver known for productivity and efficiency in task completion. Skilled in personalized care planning, medication management, and companionship, ensuring comfort and safety of clients at all times. Excel in communication, patience, and empathy, leveraging these soft skills to connect with clients and provide exceptional care tailored to individual needs.

Overview

2
2
years of professional experience

Work History

Elderly Caregiver

In Home Supportive Services
Fresno, CA
08.2024 - Current
  • Assist elderly clients with daily living activities, such as bathing, dressing, and grooming.
  • Provide companionship and emotional support to elderly clients.
  • Support clients in making decisions that are consistent with their values and wishes.
  • Administer medications according to physician's instructions.
  • Transport patients to medical, dental, and personal care appointments.
  • Improve patient outlook and daily living through compassionate care.

Client Success Representative

Art Risk Financial & Insurance Solutions
Fresno, CA
09.2024 - 03.2025
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained detailed records of client interactions and account information.
  • Managed client onboarding process, including scheduling introductory calls and sending welcome emails.
  • Participated in weekly team meetings regarding ongoing client success efforts.

Customer Service Representative

Family Dollar
Fresno, CA
03.2023 - 08.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Delano High School
Delano, CA
01-2004

Skills

  • Empathy and patience
  • Customer service
  • Conflict management
  • Adaptability and flexibility
  • Decision support
  • Verbal and written communication
  • Documentation and reporting

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Client Success Representative

Art Risk Financial & Insurance Solutions
09.2024 - 03.2025

Elderly Caregiver

In Home Supportive Services
08.2024 - Current

Customer Service Representative

Family Dollar
03.2023 - 08.2024

High School Diploma -

Delano High School

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