Jaime Lopez
West Valley City ,UT
Summary
Dynamic Delivery Representative with 7 years at AmeriGas Propane Inc, recognized for exceptional customer service and a flawless driving record. Expert in efficient multitasking and problem-solving, consistently reducing delivery times while ensuring safety compliance. Proven ability to train new team members and enhance operational efficiency through effective communication and collaboration.
Overview
7
7
years of professional experience
Work History
Delivery Representative
AmeriGas Propane Inc
Salt Lake City
07.2019 - Current
- Delivered propane safely and efficiently to residential and commercial customers.
- Maintained accurate delivery logs and customer records using GPS routing systems.
- Assisted in loading and unloading propane cylinders, ensuring compliance with safety protocols.
- Communicated effectively with customers regarding delivery schedules and service updates.
- Collaborated with team members to optimize delivery routes for improved efficiency.
- Addressed customer inquiries and resolved issues promptly, enhancing overall satisfaction.
- Trained new delivery representatives on safety procedures and company policies.
- Assisted new team members in learning company policies, procedures, equipment usage, and best practices for successful job performance.
- Handled cash transactions accurately during payment collections from customers upon delivery completion when required.
- Conducted thorough pre-trip inspections before each shift to ensure vehicle safety, reliability, and compliance with regulations.
- Effectively resolved customer complaints regarding late or missing deliveries by offering appropriate solutions in a timely manner.
- Reduced delivery times by effectively managing schedules, prioritizing tasks, and coordinating with team members.
- Maintained a clean and organized vehicle at all times to promote a positive company image and prevent potential hazards.
- Maintained an excellent driving record with zero incidents or accidents through all 7 years of service
- Worked extended 24/7 on call rotations
- Consistently worked overtime and at times thru harsh weather during night to meet critical delivery demands
- Traveled by air to support other Amerigas propane inc. divisions across the country, rapidly adapting to new locations and teams
- Served as an active member of the safety committee, collaborating with counterparts across the multiple states to improve safety procedures and standards
Skills
- Strong communication skills
- Safe driving practices
- Patience and tolerance
- Efficient multitasking
- Basic math proficiency
- Load securing techniques
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Adaptability and flexibility
Timeline
Delivery Representative
AmeriGas Propane Inc
07.2019 - Current