Jaime Lopez Jr

Contract Medical Support Assistant

Tibor Rubin Medicap Center- Long Beach, CA

Hours per week:40

Duties, accomplishments and Related Skills:

• Coordinate patients transportation schedules ans travel logistics to ensure timely arrivals for medical appointments
• Evaluated patient eligibility for special mode transportation.
• Resolved patient inquiries about travel services to ensure appointment readiness.
• Assisted team in resolving patient inquiries about travel services, enhancing overall patient experience.
• Verified accurate patient demographic and insurance information to enter into electronic medical system.
• Implemented best practices to maximize functionality and performance of Vetride 2.0 system, CPRS and VISTA related programs.
• Evaluated and processed information for veterans seeking mileage reimbursement claims.
• Provided accurate information regarding veterans' eligibility for reimbursement and travel benefits.

• Resolved customer concerns promptly to enhance satisfaction.
• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Improved resolution time with effective problem-solving for customer complaints.
• Delivered innovative strategies to resolve client challenges.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Supported contractors, designers, fabricators, and homeowners by clarifying project specifications.

• Operated forklifts and pallet jacks to transport materials efficiently across facility.
• Managed inventory by labeling and organizing products, facilitating easy access and retrieval.
• Collaborated with team members to maintain safe a safe working environment and adhere to safety protocols.
• Performed cycle counts and inventory control to accurately track product levels.
• Loaded and unloaded materials from trucks, verifying shipment contents against packing lists to maintain accuracy in inventory.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Conducted regular inspections of equipment, ensuring optimal functionality and reliability.
• Managed outbound loads to our other warehouse
• Coordinated special orders or materials with other branches