Shalonda Hampton
CHICAGO,IL
Summary
Meticulous Medical Records Clerk with 10 year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations, ICD 10 and CPT codes, anatomy, physiology, and medical terminology.
Overview
4
4
years of professional experience
Work History
Medical Records Technician-Mon-Fri 8am-4:30pm
University Of Chicago Medicine
Chicago, IL
06.2018 - 06.2021
- Kept accurate log of requests for medical information and records.
- Identified new methods to optimize medical records management.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Analyzed, maintained, abstracted, and compiled health records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
- Maintained patient records in compliance with security regulations.
- Gathered patient information by collecting demographic information from variety of sources.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained database for storage and retrieval of medical records.
- Secured medical records against loss or unauthorized access.
- Maintained accuracy, completeness and security for medical records and health information.
Patient Scheduler-Mon-Fri 8am-4pm
Northwestern Memorial Hospital
Chicago, IL
11.2017 - 06.2018
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Scheduled lab tests and collected results.
- Check in/out 300 to 500 patients daily
Patient Scheduler-Mon-Fri 8am-4:30pm
Advocate Contact Center
Rosemont, IL
07.2017 - 09.2017
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Scheduled lab tests and collected results.
- Educated patients about surgeries and provided treatment plan documentation.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Education
No Degree -
Olive Harvey College
Chicago, ILHigh School Diploma -
George Henry Corliss High School
Chicago, IL06.1998
Skills
- Patient Medical Records Maintenance
- Microsoft Office Product Suite
- Time Management
- Appointment Scheduling
- Office Health Records Preparation
- Verbal and Written Communication
- Epic Systems
- Records Scanning
- Doctor Communication
- Electronic Filing System Organization
- Protected Health Information
- Hospital Inpatient and Outpatient Records
- Discharge Documentation
- Physicians Orders
- Records Accuracy
- Medical Release of Information ROI
- Attention to Detail
Additional Information
References are available upon request
Timeline
Medical Records Technician-Mon-Fri 8am-4:30pm
University Of Chicago Medicine
06.2018 - 06.2021
Patient Scheduler-Mon-Fri 8am-4pm
Northwestern Memorial Hospital
11.2017 - 06.2018
Patient Scheduler-Mon-Fri 8am-4:30pm
Advocate Contact Center
07.2017 - 09.2017
No Degree -
Olive Harvey College
High School Diploma -
George Henry Corliss High School