Jaime Machold
Wake Forest,NC
Summary
Dynamic leader with a proven track record in project and program management. Expert in strategic planning and operations oversight, I drive impactful initiatives that enhance performance metrics. Adept at change management and team leadership, I deliver innovative solutions that optimize processes and achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Associate Director of Strategic Operations and Initiatives
Somatus, Inc.
Vienna, VA
09.2022 - 11.2024
- Leader of high-priority initiatives, programs, and projects in line with organizational strategy
- Planned and operationalized customer engagement strategy using customer personas paired with AI and Machine Learning to customize marketing and communications approach for improved targeting
- Program lead for the creation and delivery of new value-based direct care model for at risk patient cohorts across 15 markets, delivering a comprehensive go-to-market plan.
- Standardized integration pathway and file layouts for future health plan implementations.
- Led strategic planning and execution for dialysis expansion and relocation initiatives nationwide
- Defined and tracked KPIs and metrics in a performance management capacity for over 200 field-based associates and 150 central operations team members (clinical and operations focused)
Project Manager Strategic Client Implementations
Accolade, Inc.
Plymouth Meeting, PA
08.2020 - 08.2022
- Managed complex health plan advocacy implementations for strategic customers
- Participated in deal desk reviews, consulted on complex sales pipeline implementations
- Led full-service benefit advocacy implementations with employer HR teams, consultants, and their health plans with complex benefit plan designs
- Developed standardized implementation processes within Smartsheet using advanced automation
- Managed multiple master project plan template sets while implementing iterative improvements
Business Owner and Entrepreneur
Machold Inc., dba Cheer Hair Solutions
Wake Forest, NC
08.2014 - 07.2020
- Independent sales and service of accessories to competitive athletes
- Inventor of proprietary hair accessory for athletes solving a critical installation and safety
- Industry coach for styling, installation and repair techniques
- Launched successful referral and loyalty program to grow the business year over year
Marketing and Events Manager
LipoScience
Raleigh, NC
09.2013 - 07.2014
- Developed and executed comprehensive event marketing strategy to drive customer engagement.
- Led cross-functional teams to ensure seamless execution of events, including venue selection, vendor management, and logistics.
- Analyzed event performance metrics and provided recommendations for future opportunities.
- Developed Regional Meetings sales approval process in Sales Force with ROI and business case tracking, leveraging technology, quality control and reservation system for improved logistics
Construction Project Manager
Pinnacle Builders
Wake Forest, NC
01.2010 - 08.2013
- Collaborated with architects, engineers, homeowners and subcontractors on planning, design and development of high-end custom residential home construction projects.
- Managed accounting for current projects from quote through to project close-out and warranty claims.
- Guided homeowners on design phase selections and process change orders
- Scheduled subcontractor work and perform quality inspections and warranty items.
- Submitted construction permit applications, schedule inspections, and document status.
Education
Bachelor - Marketing
Central Connecticut State University
New Britain, CTSkills
- Project and program management
- Process design and optimization
- Strategic planning and operations oversight
- Team leadership and development
- Go-to-market strategy execution
- Meeting and event coordination
- Marketing campaign management
- Customer onboarding
- Performance Management
- Budget management and financial analysis
- Direct report management
- Cross-functional collaboration
Websites
Accomplishments
- Strategic operations and project leadership in a fast-paced environment with healthcare start-ups thriving in an ambiguous environment as a self-starter
- Led appropriate ESRD reclassification program resulting in over $15M of revenue recovered from CMS
- Revamped employee supply purchase program by standardizing role-based supply list with manager approval routing, reducing expenses by $125k
- Improved logistics for regional medical meetings by centralizing booth distribution and implementing Salesforce approval process with leadership, including ROI tracking
- Planned National Sales Meeting (500+ attendees), 98% success rate, $50k budget savings
Timeline
Associate Director of Strategic Operations and Initiatives
Somatus, Inc.
09.2022 - 11.2024
Project Manager Strategic Client Implementations
Accolade, Inc.
08.2020 - 08.2022
Business Owner and Entrepreneur
Machold Inc., dba Cheer Hair Solutions
08.2014 - 07.2020
Marketing and Events Manager
LipoScience
09.2013 - 07.2014
Construction Project Manager
Pinnacle Builders
01.2010 - 08.2013
Bachelor - Marketing
Central Connecticut State University