Jaime Mercado

Evaluated multiple properties for deficiencies related to California Automatic Extinguishing System Report.

Conducted documentation for compliance with fire safety standards.

• Performed repairs on deficiencies to ensure fire systems met code requirements.

Directed field service operations, ensuring adherence to project timelines and quality standards.

Managed new construction projects from planning through execution, delivering results on schedule.

• Coordinated with stakeholders to define project specifications and requirements.
• Implemented process improvements to enhance operational efficiency and client satisfaction.
• Conducted routine inspections of fire safety equipment for compliance.
• Collaborated with team members to troubleshoot system malfunctions.
• Assisted in the testing of fire suppression systems during service calls.
• Documented service activities and maintenance reports accurately.
• Educated clients on fire safety protocols and equipment usage.
• Utilized diagnostic tools to identify issues in fire protection systems.
• Diagnosed problems and determined solutions for various customer issues.
• Performed onsite repair of equipment at customer locations.
• Repaired faulty components such as motors, pumps, valves, switches.
• Identified potential problems during routine inspections in order to prevent future breakdowns.
• Followed all safety protocols while performing work in potentially hazardous environments.
• Responded quickly to emergency calls from clients needing immediate assistance.
• Trained new team members on service processes to increase productivity.

• Directed daily operations to enhance efficiency and productivity across multiple departments.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Managed budgeting processes to ensure resource allocation aligns with company objectives.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Trained employees on duties, policies and procedures.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Delegated work to staff, setting priorities and goals.
• Trained new technicians on equipment operation and safety protocols.
• Managed inventory of parts and supplies for efficient service delivery.
• Documented service visits and reported findings in detail for records maintenance.
• Participated in ongoing training programs to stay current with industry standards.
• Completed all necessary paperwork for service calls in a timely manner.
• Performed on-site installation, routine maintenance and minor repairs to systems.
• Drove and maintained company vehicle, keeping in peak condition.
• Delivered outstanding customer service on field visits to meet corporate guidelines.
• Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
• Trained customers on equipment after installation.
• Conducted regular inspections of work sites for hazardous conditions or potential safety risks.
• Observed field safety protocols to prevent injuries and accidents.
• Replaced faulty parts or components following diagrams or blueprints.
• Minimized customer callbacks and equipment failure by reviewing job upon completion.
• Responded promptly to emergency service requests from clients.
• Maintained equipment performance by cleaning and lubricating components.
• Collaborated with other technicians to resolve complex issues quickly and efficiently.
• Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.