Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Clouser

Little Elm,TX

Summary

Senior field service technician specializing in fire alarm and security system troubleshooting, programming, and software installation. Proven track record of enhancing customer satisfaction and ensuring compliance with fire safety regulations.

Overview

12
12
years of professional experience
3
3
Certifications

Work History

Sr. Field Service Technician

Honeywell Technology Solutions
Richardson, Texas
05.2021 - Current
  • Installed and programmed fire alarm panels and devices for optimal functionality.
  • Inspected fire and security alarm systems for commercial and residential clients.
  • Troubleshot complex issues, ensuring reliable system performance and minimizing downtime.
  • Maintained expertise in software installations for Silent Knight, FireLite, Honeywell Vista, and Notifier, supporting successful system deployment.
  • Delivered technical assistance to customers, enhancing understanding of fire alarm system operations.
  • Demonstrated hands-on skills with electronic devices, including desktops, iPads, and iPhones.
  • Utilized strong written and verbal communication skills for effective quality control and device maintenance.

Lead Field Service Technician

C and G Integrations Systems LLC.
Krum, Texas
09.2014 - 02.2021
  • Executed on-site troubleshooting for complex system installations and repairs.
  • Installed, tested, and serviced alarm systems to verify optimal functionality.
  • Conducted inspections of fire and security alarm systems for commercial and residential clients, ensuring compliance with safety regulations.

  • Provided outstanding customer service during field visits, enhancing client relationships and satisfaction.

  • Educated customers on equipment usage post-installation, promoting operational proficiency and confidence.
  • Addressed customer concerns and questions, providing tailored service to enhance satisfaction.

Manager

Hooters Inc.
Frisco, Texas
08.2014 - 10.2017
  • Managed budgeting and inventory control to optimize daily operations.
  • Oversaw daily restaurant operations, ensuring efficient staff scheduling and effective inventory management.
  • Conducted team training sessions to enhance customer service and operational efficiency.
  • Supervised staff training in food handling and safety protocols to ensure compliance.
  • Resolved customer complaints promptly to maintain strong guest relationships.

Education

High School Diploma -

South Anchorage High School
Anchorage, AK
05-2011

Skills

  • Fire alarm installation
  • Fire safety compliance
  • System troubleshooting
  • Technical support
  • Software installation
  • Client engagement

Certification

NICET FAS LVL 1

Timeline

Sr. Field Service Technician

Honeywell Technology Solutions
05.2021 - Current

Lead Field Service Technician

C and G Integrations Systems LLC.
09.2014 - 02.2021

Manager

Hooters Inc.
08.2014 - 10.2017

High School Diploma -

South Anchorage High School
Kyle Clouser