Rebecca Mcneil
Atoka,TN
Summary
Dynamic fire alarm technician with proven expertise at Shambaugh & Son, enhancing system performance through advanced troubleshooting and installation. Recognized for exceptional customer service and effective communication, I consistently deliver tailored solutions, ensuring compliance with safety regulations and improving client satisfaction by 30%. Skilled in fire alarm programming and team collaboration.
Overview
15
15
years of professional experience
Work History
Fire Alarm Installation and Service Technician
Shambaugh & Son
Memphis, TN
10.2022 - 07.2026
- Installed fire alarm systems in commercial and residential buildings, ensuring compliance with safety regulations.
- Conducted routine maintenance and inspections to guarantee optimal system functionality and reliability.
- Diagnosed and repaired malfunctioning fire alarm equipment, enhancing overall system performance.
- Collaborated with team members to streamline installation processes, improving efficiency and reducing project timelines.
- Trained junior technicians on installation techniques and safety protocols, fostering a culture of continuous learning.
- Led troubleshooting efforts during emergency situations, providing rapid solutions to minimize downtime and risk exposure.
- Developed documentation for installation procedures, contributing to enhanced operational consistency and knowledge transfer.
- Engaged with clients to assess needs and provide tailored fire alarm solutions, strengthening customer relationships and satisfaction.
- Troubleshot complex technical issues during installation or maintenance visits, providing rapid resolution for minimal downtime of affected systems.
- Enhanced customer satisfaction with timely installations, ensuring optimal functionality of fire alarm systems.
- Upgraded outdated equipment with state-of-the-art technology, enhancing overall system performance and offering clients improved protection capabilities.
- Collaborated with engineering teams to develop innovative fire protection strategies, optimizing system performance and safety.
Alarm Service Coordinator
Shambaugh & Son
Memphis, TN
10.2022 - 07.2026
- Coordinated service schedules to ensure timely project execution and resource allocation.
- Facilitated communication between clients and technical teams to resolve service issues effectively.
- Managed documentation and records for service requests, enhancing data accuracy and accessibility.
- Streamlined processes for service delivery, resulting in improved client satisfaction ratings.
- Assisted in developing training materials for new team members on service protocols and procedures.
- Monitored workflow efficiency, identifying areas for process improvement and recommending solutions.
- Led cross-functional meetings to align project objectives with client expectations and internal capabilities.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Programmer and Service Technician
Security Fire Protection
Memphis, TN
05.2019 - 10.2022
- Developed software solutions to enhance security systems for fire protection applications.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Implemented code reviews to ensure compliance with best practices and improve software quality.
- Designed user interfaces that improved user experience for system operators and clients.
- Automated routine tasks, reducing operational downtime and increasing system reliability.
- Conducted testing and debugging of applications to ensure functionality and performance standards were met.
- Mentored junior programmers on coding standards, fostering a collaborative team environment.
- Led project initiatives focused on integrating advanced technologies into existing security systems for enhanced performance.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Mentored junior programmers, enhancing their skill sets and fostering professional growth within the team.
- Analyzed existing codebases, recommending improvements based on industry best practices.
Programmer and Lead Inspection Rep
Siemens Building Technologies
Memphis, TN
01.2017 - 05.2019
- Developed software solutions for building automation systems, enhancing operational efficiency.
- Collaborated with cross-functional teams to integrate IoT devices into existing infrastructure.
- Conducted code reviews and provided constructive feedback to junior developers, fostering skill development.
- Streamlined existing applications by implementing best coding practices, improving performance and maintainability.
- Created comprehensive documentation for software projects, ensuring clarity and knowledge transfer among team members.
- Led troubleshooting efforts for system issues, coordinating resolution with various stakeholders to minimize downtime.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
- Reduced system errors and improved reliability through rigorous debugging processes.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
- Developed continuous integration tool to streamline deployment.
- Integrated data visualization media and tools to illustrate complex analyses.
- Implemented robust security measures to protect sensitive data and prevent unauthorized access.
- Conducted in-depth market research to inform development of features that addressed unmet user needs.
- Enhanced user experience by redesigning software interface, based on feedback from usability testing sessions.
Manager
McAlister's Deli
Millington, TN
06.2011 - 01.2017
- Led staff training programs to enhance customer service and operational efficiency.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Developed employee schedules to optimize labor costs while maintaining service standards.
- Implemented quality control measures to ensure food safety compliance and consistency in product offerings.
- Monitored daily sales reports to identify trends and adjust operational strategies accordingly.
- Facilitated team meetings to address performance issues and promote a collaborative work environment.
- Enhanced customer feedback system, leading to improved satisfaction rates and service delivery.
- Coordinated promotional events, increasing community engagement and brand visibility in local market.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Associates
Dyersburg Community College
Dyersburg, TNHigh School Diploma -
Our Lady Academy
Bay St Louis05.2009
Skills
Detail-oriented
Decision-making
Adaptability and flexibility
Effective communication
Active listening
Team collaboration
Organizational skills
Critical thinking
Excellent communication
Reliability
Multitasking Abilities
Multitasking
Problem-solving abilities
Attention to detail
Time management
Problem-solving
Customer service
Teamwork and collaboration
Teamwork
Control panel operation
Alarm testing
Alarm installations and servicing
Fire alarm systems
Equipment testing
Blueprint reading
Specification and schematics assessments
OSHA 10
Smoke control systems
Professional communication
Written and verbal communication
Heavy lifting
Installation and repairs
Security and burglar alarms
National fire protection association codes
Alarm system design
Control panel configuration
Fire suppression systems
Device testing
Security system integration
Electrical wiring
System troubleshooting
Low-voltage systems
Fire alarm installation
CCTV systems
Fire alarm programming
- Detail-oriented
Timeline
Fire Alarm Installation and Service Technician
Shambaugh & Son
10.2022 - 07.2026
Alarm Service Coordinator
Shambaugh & Son
10.2022 - 07.2026
Programmer and Service Technician
Security Fire Protection
05.2019 - 10.2022
Programmer and Lead Inspection Rep
Siemens Building Technologies
01.2017 - 05.2019
Manager
McAlister's Deli
06.2011 - 01.2017
High School Diploma -
Our Lady Academy
Associates
Dyersburg Community College