Jaime Modlin
Saint Joseph,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Data Entry Clerk
Shell Law & Tax
Kansas City , MO
08.2022 - Current
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Bank Manager
Equity Bank
St Joseph , MO
12.1996 - 08.2022
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided assistance to other tellers during peak business hours as needed.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Responded and assisted customers with account inquiries and updates.
- Educated customers about different types of banking services available at the branch.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Reconciled cash and checks against computer records at end of shift.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Researched customer inquires regarding their accounts using internal banking systems.
- Assisted customers with basic technical issues related to digital banking platforms.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
Education
General Studies
Central High School
Saint Joseph, MO05-1994
Skills
- Remote Office Availability
- Dependable and Responsible
- Attention to Detail
- Problem-Solving
- Multitasking
Affiliations
- I enjoy working in my yard
- watching my son play sports
- spending time at the lake with my family and friends
Custom
- I have earned 60 college credit hours
Timeline
Data Entry Clerk
Shell Law & Tax
08.2022 - Current
Bank Manager
Equity Bank
12.1996 - 08.2022
General Studies
Central High School
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