Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Ayres

Parksley,VA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Data Entry Clerk

Activus Connect
Orlando, FL (Remote)
01.2024 - Current
  • Managed and organized documents for data entry tasks.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Updated existing records with new data, ensuring that ACP/Lifeline databases were up to data and accurate.
  • Completed data entry tasks with accuracy and efficiency.

IRC Contact Systems Coordinator

Perdoceo Education Corporation
Schaumburg, Illinois (Remote)
06.2022 - 01.2024
  • Spoke with and assisted prospective students who have requested information about furthering their education
  • Screened inquiry through the use of interactive scripting tools to determine if prospective students met minimum qualifications to speak with an admissions advisor
  • Warm transferred prospective students to admission advisors to assist based on their program interests and backgrounds.

Conversion Data Operator

United States Postal Service
Salt Lake City, UT
09.2017 - 06.2021
  • Operated data conversion equipment in transforming information from source documents to computer input forms
  • Prepared and sorted mail and packages for shipping and delivery.
  • Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing.
  • Categorized and separated mail using automated equipment while also removing mail items that could not be processed.

Customer Service Representative

Convergys
Taylorsville, UT
01.2012 - 08.2017
  • Managed approximately 80 incoming calls per day from customers.
  • Assisted customers by creating support tickets to troubleshoot problems and drive resolutions.
  • Kept records of customer interactions, recording details of inquiries, updates, actions taken, and escalations within support tickets.
  • Provided customer support to internal and external customers using troubleshooting resolution tree to evaluate technical problems to find appropriate solutions.

Education

Associate’s Degree - Administrative Support Technology

Eastern Shore Community College
05.2011

Skills

Product knowledge; Problem-solving; Time management; Adaptability; Positive language; Patience; Empathy; Active Listening; Patience; Open-mindedness; Emotional intelligence; Persuasion; Conflict resolution; Critical thinking; Friendliness; Attention to detail; Microsoft Office; Data entry; Data Review and Verification; Mail handling; Document Preparation; Document processing; Customer Service-Oriented; Remote Office Availability

Timeline

Data Entry Clerk

Activus Connect
01.2024 - Current

IRC Contact Systems Coordinator

Perdoceo Education Corporation
06.2022 - 01.2024

Conversion Data Operator

United States Postal Service
09.2017 - 06.2021

Customer Service Representative

Convergys
01.2012 - 08.2017

Associate’s Degree - Administrative Support Technology

Eastern Shore Community College
Joseph Ayres