Summary
Overview
Work History
Education
Skills
Timeline
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Jaime Morales

Arlington

Summary

Dynamic and dedicated professional with experience at Barnes & Noble, excelling in customer service and problem-solving. Proven ability to resolve conflicts and enhance customer satisfaction through active listening and effective communication. Bilingual in Spanish, with a strong commitment to teamwork and training new employees for operational excellence. CPR certified and adept at managing high-stress situations.

Overview

2
2
years of professional experience

Work History

Dining Room Assistant

Peter Piper Pizza Inc
04.2024 - 08.2025
  • Assisted in maintaining cleanliness and organization of dining areas, ensuring optimal guest experience.
  • Collaborated with kitchen staff to coordinate timely service and food presentation.
  • Provided support in setting up dining spaces for events, enhancing ambiance and functionality.
  • Trained new team members on service protocols and operational standards for consistency.

Customer Service Representative

Barnes & Noble
03.2023 - 04.2024
  • Assisted customers with inquiries, providing accurate information and support.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Collaborated with team members to improve service delivery and communication.
  • Learned product details quickly to enhance customer engagement and support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Arts - Psychology

The University of Texas At Arlington
Arlington, TX
05-2029

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Fluent bilingualism (Spanish)
  • CPR Certified
  • Strong teamwork
  • Interactive communication skills
  • Stress tolerance

Timeline

Dining Room Assistant

Peter Piper Pizza Inc
04.2024 - 08.2025

Customer Service Representative

Barnes & Noble
03.2023 - 04.2024

Bachelor of Arts - Psychology

The University of Texas At Arlington

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