JAIME MORENO
Collinsville
Summary
Customer-oriented operations leader with extensive experience at Macy’s Fulfillment Center, adept in utilizing Manhattan ERP and Excel for KPI tracking. Proven track record in enhancing efficiency and resolving issues through cross-functional communication, achieving 85% operational efficiency while managing high-volume logistics and shipping operations.
Overview
7
7
years of professional experience
Work History
Seasonal Operations Manager
Macy’s Fulfillment Center
Owasso
09.2025 - Current
- Lead daily operations for a department of 100+ associates supporting national e-commerce fulfillment.
- Coordinated shipment readiness and inventory accuracy to ensure on-time delivery of customer orders.
- Communicate with internal teams to resolve order issues and ensure customer delivery commitments are met.
- Utilized Manhattan ERP and Talos WMS for effective tracking of orders, inventory, and shipment status.
- Developed SOPs and training materials to standardize processes and enhance operational efficiency.
Operations Supervisor – Logistics & Shipping
Macy’s Fulfillment Center
Owasso
08.2021 - Current
- Directed Pack, Shipping, and Wave operations within a high-volume distribution environment.
- Coordinated shipments and collaborated with carrier partners to ensure timely order delivery.
- Supported order flow, shipping documentation, and problem resolution for outbound shipments.
- Delivered 558,928 units within four months, achieving 85% efficiency and 83% utilization.
- Developed KPI dashboards in Excel to monitor operational performance and pinpoint improvement areas.
Core Trainer
Macy’s Fulfillment Center
Owasso
04.2019 - 01.2021
- Delivered training on operational systems, processes, and productivity standards to enhance team performance.
- Delivered training sessions on safety protocols and operational procedures.
- Facilitated onboarding for new employees, ensuring understanding of core tasks.
Education
A.S. - Business Administration
Tulsa Community College
Tulsa, OK12-2026
TripleTen Business Analyst Program
09-2024
Bachelor of Science - Business Administration
Oregon State University
Corvallis, ORSkills
- Inventory management
- Order coordination
- Shipment management
- KPI tracking
- Issue resolution
- Cross-functional communication
- Outside Contractor Support
- Excel
- SQL (Foundational)
- Tableau
- Manhattan ERP
- Talos WMS
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Seasonal Operations Manager
Macy’s Fulfillment Center
09.2025 - Current
Operations Supervisor – Logistics & Shipping
Macy’s Fulfillment Center
08.2021 - Current
Core Trainer
Macy’s Fulfillment Center
04.2019 - 01.2021
A.S. - Business Administration
Tulsa Community College
TripleTen Business Analyst Program
Bachelor of Science - Business Administration
Oregon State University