Jaime Nelson
Cleveland,TN
Summary
Accomplished Customer Service Technical Specialist at Blue Cross Blue Shield of TN, adept in technical support and fostering a positive attitude. Excelled in training junior technicians, resolving complex technical issues, and managing high-priority projects with a keen understanding of HIPAA compliance and security. Proven track record of enhancing customer support and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Technical Specialist
Blue Cross Blue Shield of TN
09.2006 - 11.2013
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Education
GED -
Cleveland State Community College
Cleveland, TN04.1996
Skills
- Technical support knowledge
- Telecommunications
- Security understanding
- Internet of Things
- Friendly, Positive Attitude
- HIPAA Compliance
- Privacy Training and Awareness
Timeline
Customer Service Technical Specialist
Blue Cross Blue Shield of TN
09.2006 - 11.2013
GED -
Cleveland State Community College